Legal

TERMS OF USE (updated on 1 September 2017)

Welcome to the Loro Piana website (the "Website"). The Website is the property of and is operated by Loro Piana S.p.A. – a company subject to coordination and control by LVMH – Moët Hennessy Louis Vuitton S.E. (France) -, for the benefit of itself and other companies within the Loro Piana Group, with its registered office in Corso Rolandi 10, 13017 Quarona (VC) – Italy, telephone number +390163201111, VAT number 01611400027 (hereinafter “Loro Piana”, “we”, “us” or “our”). We invite you to carefully review these Website terms of use ("Terms of Use") before continuing to access or using the Website. These Terms of Use apply to all visitors to, or users of, the Website. By accessing or using the Website you confirm your acceptance of these Terms of Use and your agreement to be bound by them. If you do not accept these Terms of Use, do not use this Website. We reserve the right to terminate or suspend your access or use of the Website if either: (a) we reasonably consider that you have breached these Terms of Use, or (b) we consider it necessary to do so for security purposes.

Changes to the Terms of Use

Loro Piana reserves the right to change, modify, revise, add or remove portions of these Terms of Use by updating this document, at any time and without prior notice to you. Changes to these Terms of Use will be communicated by placing a notice on this Website. We thus invite you to check these Terms of Use periodically. If you do not agree to any such change, you must discontinue the access or use of the Website. By continuing the use of the Website following the posting of changes you accept and agree to the changes.

Proprietary Content

All rights, titles and interests in and to the Website and all of its content, including, but not limited to, its software or HTML code and other computer code contained therein, text, graphics, user interfaces, visual interfaces, scripts, artwork, photographs, images, designs, video, audio and written and other materials that appear as part of the Website (collectively, "Content") is owned by Loro Piana and/or its licensors. All Content is protected by applicable intellectual property laws, including but not limited to copyright, patent and trademark laws, and other laws and international treaty provisions on intellectual property rights.

Trade marks AND LOGOS

All trademarks, trade names, logos, brand names and product names included on the Website ("Trade Marks") are the exclusive property of Loro Piana or of their respective companies. These Terms of Use do not allow you to use the Trade Marks and we remind you that the use of the Trade Marks in any manner is strictly prohibited.

Our Products

From time to time, we may modify, vary or withdraw (on either a permanent or temporary basis) some of the products and services and/or the features and specifications of those products and services, that are displayed on or made available to you through the Website, or make changes to the applicable prices for any such product or services, without notice. Our Terms of Sale also address the circumstances in which we may make changes to and/or withdraw products sold by us through the Website. You can read our current Terms of Sale at www.loropiana.com.

Although we will make any reasonable efforts to ensure that the information accessible on the Website is accurate and constantly up-to-date, to the maximum extent permitted by applicable law, we make no representation nor give any warranty as to the correctness, completeness, accuracy or currency of any information on the Website, including but not limited to products description, pricing and/or availability on the Website. The inclusion of any products or services on the Website does not imply, warrant or guarantee that these products or services will be available through the Website if you wish to place an order for such products and/or use such services at any particular time. We have made every effort to display, as accurately as possible, the colors of our products that appear on the Website. However, the actual color you will see will depend on your computer settings and we cannot guarantee that your computer will accurately display our colors.

Your Use of the Website

You are permitted to use the Website and the Content for your personal and non-commercial use only and always in compliance with these Terms of Use. Except as permitted by applicable law, you may not and may not permit, assist or allow any third party to (i) copy, reproduce, publish, transmit, distribute, broadcast, perform, upload, post, publicly display, encode, translate, modify or create derivative works from, sell, license or otherwise distribute this Website or any Content, including but not limited to mirroring, framing or linking, to any other computer, server, web site or (ii) access or use this Website or any Content for any commercial purposes, including any advertising or advertising revenue generation activity on your own web site.

You may not use any deep-link, page-scrape, robot, spider or any other automatic or manual processes to access, acquire, copy or monitor the Website or the Content or any portion thereof, or in any way reproduce the structure or presentation of the Website or any Content, or circumvent any copy-protection devices, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website.

You may not attempt to access any portion or feature of the Website you are not allowed to without authorization, or any other systems or networks connected to the Website or any Loro Piana server, by hacking, password mining or any other illegitimate means. You may not use anyone else’s password or Account as below defined at any time without the express permission and consent of the holder of that password or Account.

You may not probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Website, or any other customer, or exploit the Website or any service or information made available or offered by or through the Website, nor use the Website or the Content for any unlawful purposes or for any purposes not allowed by these Terms of Use or solicit the performance of any illegal activity or other activity which infringes the rights of Loro Piana or others.

You shall not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website, or any systems or networks connected to the Website. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.

Registration and Account

Certain services or features offered on or through the Website may require you to register and open an account (“Account”). If you would like to create an Account, you will need to provide an e-mail address and password to access your Account. You are responsible for maintaining the confidentiality of your access information and for controlling access to your Account. You will be responsible for all activities that occur under your Account (including but not limited to any purchases of our merchandise made through your Account) unless you notify us that your Account is being used by a third party without your consent. Loro Piana cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations. We may terminate your Account, at any time, and without prior notice to you if: (a) we reasonably believe that you are using your Account in breach of these Terms of Use, (b) we reasonably believe that a third party is using your Account without your consent, or (c) we need to terminate or suspend your Account for security or maintenance purposes.

CHAT

The LiveChat! service is being made progressively available by Loro Piana to its Website users for the purpose of providing assistance during the sale, post-sale stage and for support while browsing the Website. To use the LiveChat! service one must provide its own name (or nickname) and e-mail address. The LiveChat! service must not be used for fraudulent, illegal, offensive purposes or in a way that might cause damage or risks to Loro Piana, its activities, reputation, employees, other users or any third party. Loro Piana reserves the right to suspend or interrupt the provision of the LiveChat! service in case of improper use of the same.

Feedback and other Communications

Any feedback, comments, suggestions, ideas and/or other information (except for your personal information) (collectively, "Communications") that you submit to the Website, also through the LiveChat! service (as long as it is made available), shall be deemed non-confidential. We reserve the right to use such Communication on an unrestricted basis, including but not limited to copy, reproduce, publish, transmit, distribute, broadcast, display, post, modify, translate, incorporate in other materials and commercially exploit it in any other way. Loro Piana shall have the unlimited right to use any ideas, concepts, know-how, or techniques contained in any Communications you send to us for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information. Loro Piana discourages you from sending us any information that you consider to be confidential or proprietary through the Website.

RESERVED PRESS AREA

A dedicated reserved press area will be available on the Website (“Press Area”). Access to the Press Area will be permitted to journalists and authorized users only (“Authorized Users”) and will be subject to registration. You may register for use of the Press Area by clicking on the “PRESS AREA” button on the Website homepage and you will be redirected to a registration form. You will need to fill in and submit the form online. We will review the information provided and will decide, in our sole discretion, whether or not to allow access to the Press Area. If you have been allowed access to the Press Area you will receive an e-mail to the e-mail address provided with the registration form including a temporary login and password, along with a url link to enter the Press Area. When first entering the Press Area, you will have to complete your registration by adding personal details and you will be prompted to change the temporary password. If you have been allowed access to the Press Area you may access and download the material posted and as allowed under applicable laws. We may verify what are the materials and information that you are interested in. We may terminate your Account, at any time, and without prior notice to you if: (a) we reasonably believe that you are using your Account in breach of these Terms of Use, (b) we reasonably believe that a third party is using your Account without your consent, or (c) we need to terminate or suspend your Account for security or maintenance purposes.

PRIVACY POLICY

When you buy goods from, or otherwise use the Website including the Press Area above referenced, we may ask you to provide us with personal information about yourself. Personal information that you provide to Loro Piana through the Website shall be subject to our privacy policy. You can read our current Privacy Policy at www.loropiana.com. By using the Website, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Website may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

Link to Third Party’s Websites or Content

The Website may contain content created by third party, information obtained from public sources and/or links to external web sites or webpages operated by third parties (the "Third Party Content and Websites"). Loro Piana does not control or monitor such Third Party Content and Websites and is not responsible or liable for the accuracy, security or reliability of any Third Party Content and Websites. Access to any Third Party Content and Websites is at your own risk and Loro Piana will have no liability to you for any loss or damage that you suffer (including but not limited to any loss or damage to your computer equipment, hardware or software) arising out of or related to your access or use of, or reliance on, any Third Party Content and Websites or caused by or in connection with any purchase of goods or services available on or through any such Third Party Content and Websites.

Disclaimer

The use of the Website is at your own sole risk and you are entirely responsible for your use of the Website and any Third Party Content and Websites. Loro Piana takes all reasonable measures necessary to try to ensure that the Website and the Content are free from viruses and defects but cannot guarantee that your computer equipment, hardware or software or any data stored or created by your computer equipment, hardware or software (collectively, "Equipment") will not be damaged, corrupted, lost or otherwise affected if you access or use the Website or any Content. Further, Loro Piana does not warrant that the Website or any Content, service or feature of the Website will be uninterrupted, or that any defects will be corrected, or that your use of the Website will provide specific results.

The Website and the Content are delivered on an “AS-IS” and “AS-AVAILABLE” basis. To the maximum extent permitted by applicable law, Loro Piana disclaims all warranties, express or implied, including any warranty of accuracy, completeness, non-infringement, merchantability or fitness for a particular purpose. Loro Piana disclaims any and all liability for the acts, omissions and conducts of any third parties in connection with or related to your use of the Website, including without limitation any liability for any third party content, information, statement, available on or through the Website, under criminal or civil laws relating to defamation, intellectual property infringement, privacy, obscenity, or other areas of law.

Limitation of Liability

To the maximum extent permitted by applicable law, Loro Piana shall in no event be liable to you or anyone else for any damage arising out of use of the Website and/or the Content or any information contained on or the products sold through the Website, including without limitation, liability for (a) any loss of or corruption to data, (b) loss of or damage to your Equipment, (c) any loss or damage which was not foreseeable by both you and by us or which you did not notify us may occur if we breach these Terms of Use or our legal duty of care to you, or (d) any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage, such as through the installation of reputable anti-virus software. Nothing in these Terms of Use excludes or limits our liability to you for fraud or gross negligence or for any other liability which may not be excluded or limited under any mandatory provision of applicable law.

General Terms

These Terms of Use are governed by the laws of Italy without regard to any choice of law rules. You agree to bring any and all claims in connection with any disputes arising out of or related to the use of the Website or these Terms of Use exclusively in the Court of Milan (Italy) and you further consent to the jurisdiction of the Court of Milan (Italy) for any claims we bring against you in connection with any disputes arising out of or related to the use of the Website or these Terms of Use. For the avoidance of doubt, nothing herein shall preclude the right of Loro Piana to bring claims in connection with any disputes arising out of or related to the use of the Website or these Terms of Use in any court of competent jurisdiction, including but not limited to, the Court of Milan (Italy). The Website is hosted by BT-INET.

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Terms of Sale – Orders Delivered to the European Union, Ukraine, Switzerland, Qatar, Kuwait and Saudi Arabia

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Terms of Sale – Orders Delivered to United Kingdom

TERMS OF SALE - ORDERS DELIVERED TO THE UNITED KINGDOM (Updated on May 19th , 2021)

These terms of sale (“Terms of Sale”) set out the terms and conditions that will apply to your purchase of Products through the Website. Please read these Terms of Sale carefully before placing an Order. By confirming that you have read and accepted these Terms of Sale when you submit an Order through the Website, you confirm your unconditional acceptance.

Your use of the Website is subject to our “Website Terms of Use”, that you can consult in the Section “Legal” — “Terms of Use of our Website”

The purchase of Products on the Website is reserved solely for consumers. The term “Consumer” is to be understood as any physical person making purchases for purposes unrelated to their business, commercial, artisanal or professional activity

In these Terms of Sale “Loro Piana”, “we” and “us” means Loro Piana GB Limited, with registered office in 47 Sloane Street, London SW1X9LU, United Kingdom, VAT number GB 756814305 Register of companies in England and Wales number 3977893, and “you” means you, our valued customer.

Capitalised terms used in these Terms of Sale shall have the meaning set forth in the “Definition” section of this document, unless otherwise defined elsewhere herein.

These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the supply of Products. No other terms and conditions shall apply. The contract can't be modified unless we agree to vary it in writing or by email.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Website.

DEFINITIONS

In this document:

“Contract” means the contract between you and us for the sale and purchase of Products, comprising your Order, our e-mail confirmation of our acceptance of your Order and these Terms of Sale

“Gift” means any Product that is purchased through the Website for delivery to a different recipient

“Products” means the products that we sell on the Website from time to time

"Loro Piana Store" means any Loro Piana store listed as available for returns on our Website

“Order” means an order for Products

“Order Processing Receipt” means the e-mail Loro Piana will send to you at the time your Order is received by Loro Piana

“Order Confirmation” means the e-mail Loro Piana will send to you at the time the Products are shipped confirming shipment of all or part of the ordered Products

“Delivery Receipt” means the delivery form listing the Products shipped. This form is sent along with the Products

"Terms of Sale" means these terms and conditions of sale

"Website" means our website located at http://www.loropiana.com

“Personalised Products” means the Products for which Loro Piana offers a service of personalisation

“Special Terms” means the special terms of sale for Personalised Products

1. ORDER AND ACCEPTANCE

To place an Order you must be 18 years of age or over. You will have to select the Products on the Website, select colour and size and add the items to your shopping bag.

If you wish to proceed with the purchase, click on “PROCEED TO CHECKOUT” button.

In this case, you may proceed through the registration or the login into your personal account or you may proceed without any registration.

Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ODER AND PAY” button.

Each Order submitted constitutes an offer to purchase Products from us. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your Order, including but not limited to cases where:

- you provided us with (i) incorrect information, including without limitation, (ii) insufficient or incorrect payment details, incorrect billing information; insufficient or incorrect shipping address — in this regard, please note we do not ship Products to P.O. boxes; or (iii) fraudulent information;
- there is an error on the Website relating to the Products that you have ordered, for example an error relating to the price or description of the Products as displayed on our Website;
- the Products that you have ordered are no longer available through our Website;
- the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or- we believe that you are under the age of 18.

If we are unable to accept your Order, we will contact you at the e-mail address or telephone number that you have provided to us, as soon as possible within 30 days from the date of your Order. If you place an Order by telephone, you will have to register on the Website during the call and provide us with an e-mail address. After you have placed your Order through the Website or by telephone, you will receive an Order Processing Receipt that is an e-mail from us confirming that your Order has been received by us and is being processed. If you do not receive the Order Processing Receipt within 48 hours of placing the Order, contact us at +39.02.77802800 or by e-mail at customerservice.eu@loropiana.com before you try to place another Order for the same Products.

Please note that the Order Processing Receipt does not constitute acceptance of your Order. The acceptance of your Order and the charge of the amount on your credit card or other means of payment you have selected will take place only when we send you the Order Confirmation through which we inform you that your Order has been shipped. Together with the Order Confirmation you will receive as well an e-invoice for your Order. You hereby acknowledge and agree that we reserve the right to accept your Order in whole or in part; therefore, in the event of partial acceptance, your card will be debited and the Products will be shipped for the part of the Order that was accepted.

If you have any questions, comments or concerns regarding your Order, or if you think that your Order was rejected by us in error, please contact us at the contact details indicated under Section “CUSTOMER SERVICE” below.

2. PRODUCT AVAILABILITY

We will make all reasonable efforts to ensure that the prices and other information about Products displayed on the Website are accurate and up-to-date. However, the inclusion of any Products on our Website does not imply, warrant or guarantee that the Products will be available if you wish to place an Order to purchase them.

We will have the right, at any time and without previous notice, to make changes to the information about Products displayed on the Website, including without limitation information about prices, description or the availability of Products. Changes will not however affect the price, availability or description of any Products for which you received the Order Confirmation.

3. GIFTS

You may purchase Products as a Gift and have it sent to a different recipient.

By making a Gift purchase, you represent that you have permission to provide to us information belonging to the Gift recipient. Please note that you will be liable for providing the recipient's personal data in compliance with any applicable privacy law. We invite you to consult our privacy policy on the Website before providing us with a third party's personal data.

We retain the right to reject your order for any reason if we believe that you may not have proper authorization to provide us with third party information, including, but not limited to, recipient name(s) or address(es).

We will deliver the Gift to your recipient, in reliance upon your representations. You will receive the Order Confirmation from us when your Gift has been shipped to the recipient confirming that we have accepted your Order for the Gift and an e-invoice for your Order.

4. PRICES AND PAYMENTS

5. DELIVERY AND ORDER TRACKING

Shipping is available only in the United Kingdom when ordering Products from the Website. You can view the countries to which we ship Products and from which we accept returns/exchanges directly on our Website.

We will not deliver any Products unless or until payment has been authorized and/or credited on Loro Piana's bank account. When the Products have been delivered to our carrier, we will send you the Order Confirmation.

Delivery will be made by courier during normal business hours. Please be advised that shipping costs may apply to your Order and that our courier cannot deliver packages without receiving a signature and/or payment of applicable customs duties.

We will make any reasonable effort to deliver the Products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is a best estimate only, and we will not be liable for any loss or damage suffered by you through any such delay in delivery. You can track the progress of your Order by entering the tracking number provided in your Order Confirmation. Products that we deliver to you will become your property at the time that you receive them. As soon as we have delivered the Products to you, you will become responsible for them and for any loss or damage to them thereafter.

Upon delivery of the Products, and before signing any document attesting delivery, you must carefully check the integrity of the package and, should the package be damaged or altered, you must write in the document attesting delivery that you reserve the right to verify the content. You hereby waive your rights to any refund or reimbursement if you fail to comply with these provisions.

6. RESALE / RESHIPPING OF OUR MERCHANDISE

The resale, rental or transfer for commercial or professional reasons of Products purchased on the Site is strictly forbidden. We reserve the right to refuse to accept your Order, if we suspect that you intend to resell our Products.

8. HOW DO I RETURN/EXCHANGE AN ITEM?

The following policy applies only to Products purchased on our Website. We cannot accept returns/exchanges of Products purchased on other websites, in physical stores, or Products from countries where we do not ship merchandise directly.

Please see the specific applicable conditions below:

A. To Return or Exchange An Item Online Using Loro Piana's Free Pick Up Service:

i. Items Purchased By You:

You may return or exchange the colour or size of any online purchase made by you, within 30 days after the Products are received. Each item can be exchanged or returned one time only. Please note we only accept exchanges for changing the colour or size of the same item already purchased. If you would like a different item, please return your purchase and place a new order.

Returning or exchanging purchased Products using our return service is free and can be done in 3 easy steps:

1. Please login to your Account. Under “Order History”, you can select the detail page for the relevant Order and indicate the items which you would like to return/exchange as well as the reason for the return or the new colour/size desired. You will receive a Return Authorization Number. Print this number directly from the site (alternatively if you do not have access to a printer, handwrite the Return Authorization Number on the line indicated in the Delivery Receipt that you received with the original shipment).

2. Place all items for return/exchange new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Return Authorization Number (printed or handwritten as per the above).

3. Attach the ESHOP URGENT sticker and the DHL return label that you received with the original shipment to the outside of the box. In case you want to specify a different pickup address, you can do it while entering the return request (step 1. In the instructions above) and print a new return label. Call DHL directly or visit their website to schedule a free pick up. You will be asked to provide the Loro Piana client code which will appear automatically on your air way bill, and the best time for a pick up. Return shipments using DHL will be provided to you free of charge.

The right to return an item using the Loro Piana's Free Pick Up Service is compliant with the right of withdrawal established by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, according to which consumers have a right of withdrawal from contracts concluded at a distance and consumer contracts concluded outside of your business premises.

ii. Items You Received As a Gift:

Unfortunately, Gifts cannot be returned for a refund using our online process; Gifts can only be exchanged for a different size and/or colour within 30 days after the Gift items are received. Each Gift item you receive can be exchanged one time only.

For a gift exchange please contact our customer service either by email customerservice.eu@loropiana.com or by phone +39.02.77802800 to receive a Return Authorization Number and then follow the steps 2. to 3. listed in point i. above.

Please note that when the Products are returned to us, we will review them for quality control. If the Products are sent back in perfect condition, new, unused, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the Products or reimburse the total amount paid minus original shipping costs to the credit card used for the original purchase. We will credit the refund to the credit card that you used to pay for the Products within approximately thirty (30) days from the date that we receive the returned Products, save for possible delays of technical nature not attributable to us (e.g.: malfunctions of the credit card system).

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, are sent from countries where we do not ship directly or where we have any reason to believe that the Products are fraudulent or were not purchased directly on our Website, we will not be able to accept the return/exchange and we will send the original Products back to you.

B. Return of damaged or faulty Products

All Products are covered by a 24 (twenty-four) month warranty for lack of conformity as provided by law, without prejudice to the possibility that local law may provide for a different timing of the compulsory legal guarantee.

To benefit from the guarantee, you must be able to show when the Products were purchased by keeping the Delivery Receipt that you received in the original shipment.

This policy applies both to online items purchased by you and online items you received as a Gift.

For returns related to quality concerns that occur within 30 days of Products being received, please follow the procedures outlined above under letters A. - point i. for Products purchased by you on our Website and point ii. for items you received as a Gift - or B. For returns after 30 days of Products being received, please contact our Customer Service at customerservice.eu@loropiana.com or +39.02.77802800.

At the time of delivery, you are required to check the Products in order to ascertain that their conform with the Products ordered and that they do not show any defects. You should inform us of the existence of any such lack of conformity within a period of 2 (two) months from the day when you detected the lack of conformity.

Unless proved otherwise, any lack of conformity which becomes apparent within 6 (six) months of delivery of the Products shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the product or the nature of the lack of conformity.

Please note that when the Products are returned for quality problems we will examine them. If the Products have quality problems, we will repair them (if possible) or replace them with new Products. If we are unable to repair or replace the Products in a timely and satisfactory manner, then:

- for Products purchased by you on our Website, we will refund the price paid for the Products (along with the initial shipping costs and any costs borne by you to return the Products, provided you provide evidence thereof in writing) to the credit card used for the original purchase in accordance with the applicable regulations. You remain responsible for any charge applied by your bank. To the extent permitted by applicable law any refund made to you shall be reduced to take account of the use that you have had of the Products since its delivery.
- for items you received as a Gift, the refund can only be issued to the purchaser therefore you will be contacted by the Customer Service to obtain all the necessary information in connection thereto.

The warranty for lack of conformity will be applicable only if the Products have been used correctly, in compliance with its intended purpose and in accordance with the use and washing instructions contained in and/or furnished with the Products. Therefore, if we reasonably believe that the Products you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse or were shipped to us later than the above mentioned deadline, you will not be entitled to a refund and/or repair and/or exchange and we will return the original Products to you.

8. ALTERATIONS

The alteration service offers size fitting to customers. For instance, hem the pants leg, bring in the waist or shorten jacket sleeves can be considered illustrative examples of alterations.

Any adjustment of the original product design is not considered an alteration (e.g. shortening of sleeves to a three-quarter length or modifying a neckline).

In the same way, product personalization, customization and repair are not considered an alteration.

You can bring any items you have purchased online in one of Loro Piana Directly Operated Stores located in the country where the items were shipped for basic alterations. Alterations are provided free of charge within six (6) months after the items are purchased. Please bring a copy of the Receipt, as well as the item to be altered. The timing of alterations depends on the services requested, the number of items to be altered, and the availability of the staff at each store.

9. CUSTOMER SERVICE

We offer customer assistance for any questions related to the use of the Website, the placement of an Order, the tracking of Products, the availability of Products, the login/registration process and any further information you may need in connection with the use of our Website and/or our Products. Our customer service is available in English and Italian language Monday through Friday between the hours of 9 and 18 CET with the exception of holidays.

If you need any information we invite you to refer to the “FAQ section” on our Website and if you are not satisfied you may contact us at the following email or by phone:

- Email: customerservice.eu@loropiana.com

- Phone (Monday through Friday between the hours of 9 and 18 CET with the exception of holidays): +39.02.77802800.

10. PERSONAL INFORMATION

When you place an Order through our Site, you will be providing us with your personal information. We will use your personal information to process your Order and deliver the Products ordered and for other limited purposes. Our collection and use of your personal information will be carried out subject to the terms of our privacy policy on the Website.

By providing us with personal information, you consent to our use of such personal information for purposes of processing Orders, collecting payment, and any requests from the recipient with respect to such Order(s).

11. OUR LIABILITY TO YOU

Nothing in these Terms of Sale will exclude or limit our liability to you for fraud, death or personal injury caused by our negligence, or any other liability which the applicable laws state may not be excluded or limited.

To the fullest extent possible pursuant to applicable law we will not be liable to you under the Terms of Sale for any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill; any loss or corruption of or damage to data; or any loss or damage which was not a reasonably foreseeable result of either our breach of the Terms of Sale or our breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time that we and you entered into the Terms of Sale, such loss was either contemplated by us and you or you notified us that the loss may occur if we breached the Terms of Sale or our legal duty of care.

12. GENERAL TERMS

a) These Terms of Sale are governed by English law and shall be construed accordingly, without prejudice to any other imperative provision of law more favourable to the customer applicable in the country of habitual residence of the customer. Any dispute will be submitted to the exclusive jurisdiction of the competent court of the place where the Consumer is domiciled or resident or, at the Consumer's choice, the courts of England and Wales.

b) If either you or we do not enforce or delay enforcing any of our rights under the Terms of Sale, this will not stop us from doing so at a later date.

c) If any provision of these Terms of Sale is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.

d) No party other than you or us has any right to enforce any term of the Terms of Sal

13. SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS

These special terms, together with the Terms of Sale, apply to you and your purchase of Personalised Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail.

- No returns or exchanges are accepted for Personalised Products, unless the Personalised Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.

- Personalised Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.

- Personalised Products are shipped separately from other Products' orders.

- After you have placed your order, your credit card or your PayPal account will be debited for the total amount of your order and you will receive an email order confirmation together with an advanced payment electronic invoice. However, there may be occasions when we confirm your order but subsequently learn that we cannot supply the Personalised Products you have ordered; in such event we will cancel the order and refund your purchase price in full. When your order is ready, we will send you an email through which we inform you that your Order has been shipped together with the tracking number.

- The payment method accepted for Personalised Products service is credit card.

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Terms of Sale – Orders Delivered to US

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Terms of Sale – Orders Delivered to Canada

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Terms of Sale – Orders Delivered to UAE

TERMS OF SALE – ORDERS DELIVERED TO UAE (Updated on May 8th, 2020)

These Terms of Sale set out the terms and conditions that will apply to your purchase of Products through the Website or by telephone and delivered to the UAE. Please read these Terms of Sale carefully before placing an Order. By confirming that you have read and accepted these Terms of Sale when you submit an Order through the Website, you confirm your unconditional acceptance. For purchase of Products by telephone, the additional terms set out at the end of this document prevail to the extent of any conflict with the remainder of these Terms of Sale.

Your use of the Website is subject to our “Website Terms of Use” that you can consult in the Section “Legal” – “Terms of Use of our Website”

The purchase of Products on the Website is reserved solely for consumers. The term “Consumer” is to be understood as any physical person making purchases for purposes unrelated to their business, commercial artisanal or professional activity.

In these Terms of Sale “Loro Piana”, “we” and “us” means Cashmere Lifestyle Luxury Trading LLC, with registered offices in U-Bora Tower 2, unit 2002, Business Bay Plot No. 144, Dubai, United Arab Emirates, VAT number 100587967900003, Register Number at Government of Dubai n. 1297708 and “you” means you, our valued customer.

Capitalised terms used in these Terms of Sale shall have the meaning set forth in the “Definition” section of this document.

These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the supply of Products. No other terms and conditions shall apply. The contract can’t be modified unless we agree to vary it in writing or by email.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Website.

DEFINITIONS

In this document:

“Contract” means the contract between you and us for the sale and purchase of Products, comprising your Order, our e-mail confirmation of our acceptance of your Order and these Terms of Sale

“Gift” means any Product that is purchased through the Website for delivery to a different recipient

“Products” means the products that we sell on the Website from time to time

"Loro Piana Store" means any Loro Piana store listed as available for returns on our Website

“Order” means an order for Products

“Order Processing Receipt” means the e-mail Loro Piana will send to you at the time your Order is received by Loro Piana

“Order Confirmation” means the e-mail Loro Piana will send to you at the time the Products are shipped confirming shipment of all or part of the ordered Products

“Delivery Receipt” means the delivery form listing the Products shipped. This form is sent along with the Products

"Terms of Sale" means these terms and conditions of sale

"Website" means our website located at www.loropiana.com

“Personalised Products” means the Products for which Loro Piana offers a service of personalisation

“Special Terms” means the special terms of sale for Personalised Products

1. ORDER AND ACCEPTANCE

To place an Order you must be 21 years of age or over. You will have to select the Products on the Website, select colour and size and add the items to your shopping bag.

If you wish to proceed with the purchase, you may choose one of the following options:

- Website check-out option by clicking on “PROCEED TO CHECKOUT” button.
In this case, you may proceed through the registration or the login into your personal account or you may proceed without any registration.
Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ORDER AND PAY” button.

Each Order submitted constitutes an offer to purchase Products from us. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your Order, including but not limited to cases where:

- you provided us with incorrect information, including without limitation, insufficient or incorrect payment details, incorrect billing information; insufficient or incorrect shipping address – in this regard, please note we do not ship Products to P.O. boxes; or fraudulent information;

- there is an error on the Website relating to the Products that you have ordered, for example an error relating to the price or description of the Products as displayed on our Website;

- the Products that you have ordered are no longer available through our Website;

- the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or- we believe that you are under the age of 21.

If we are unable to accept your Order, we will contact you at the e-mail address or telephone number that you have provided to us, as soon as possible within 30 days from the date of your Order.

After you have placed your Order through the Website, you will receive an Order Processing Receipt that is an e-mail from us confirming that your Order has been received by us and is being processed.

If you do not receive the Order Processing Receipt within 48 hours of placing the Order, contact us at the phone number +97 14 52 62 410 or by WhatsApp at +971 54 998 8562, or with live chat or by e-mail at customerservice.eu@loropiana.com before you try to place another Order for the same Products.

Please note that the Order Processing Receipt does not constitute acceptance of your Order. The acceptance of your Order and the charge of the amount on your credit card or other means of payment you have selected will take place only when we send you the Order Confirmation through which we inform you that your Order has been shipped. Together with the Order Confirmation you will receive as well an e-invoice for your Order. You hereby acknowledge and agree that we reserve the right to accept your Order in whole or in part; therefore, in the event of partial acceptance, your card will be debited and the Products will be shipped for the part of the Order that was accepted.

If you have any questions, comments or concerns regarding your Order, or if you think that your Order was rejected by us in error, please contact us at the contact details indicated under Section “CUSTOMER SERVICE” below.

2. PRODUCT AVAILABILITY

3. GIFTS

You may purchase Products as a Gift and have it sent to a different recipient.

Please note that you will be liable for providing the recipient’s personal data in compliance with any applicable privacy law. We invite you to consult our Privacy Policy on the Website before providing us with a third party’s personal data.

We will deliver the Gift to your recipient. You will receive the Order Confirmation from us when your Gift has been shipped to the recipient confirming that we have accepted your Order for the Gift and an e-invoice for your Order.

4. PRICES AND PAYMENTS

The prices of the Products are indicated on the Website and will be confirmed in the Order check-out page, in the Order Confirmation as well as in the e-invoice you receive after your purchase. We reserve the right to vary the price of our Products at any time, provided that we will not alter the price of any Product after we send you the Order Confirmation. Please be aware that prices charged for any Products purchased on the Website may vary to reflect local market pricing and applicable duties.

All prices are inclusive of local VAT, as applicable. If you are connecting to the Website with a different country’s IP address from the one of the shipping destination, any applicable sales taxes, duties or local VAT may be calculated according to the value of your Order and your shipping destination and are itemized on the Order check-out page, in the Order Confirmation as well as in the e-mailed invoice. Shipping costs may also apply to your Order and will be indicated in the Order check-out page.

You may pay by credit card, e-wallets or bank wire transfer, as listed on our check-out page. Payment must be made in the currency as indicated on your Order before you submit it.

Please be advised that you may sustain some extra charges imposed by your credit card issuer or by your bank, for which we deny any responsibility.

Payment by credit card.
You must supply your card details when you place your Order. We will place a “hold” on your payment card for the total value of your Order. If the “hold” on your card has been authorised by your bank, your credit card will be debited for the total value of the Order Confirmation at the time the Products are shipped to you. We will not accept your Order, neither will we supply the Products to you until your credit card issuer has authorised the use of your card for payment of the Products ordered. If we do not receive such authorisation we will notify you. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.

After a “hold” on your payment card has been authorized by your bank, please be advised that, in case your credit card is debited for a lower amount than the total amount “held”, it is possible that the balance is not immediately fully available to you for reasons beyond our control (eg: delays by your credit card issuer in removing the “hold” from your credit card).

Payment by e-Wallet
Apple Pay
If you have installed the Apple Pay app and activated the Apple Pay option and you are navigating through Safari, you may choose such payment method.

If you choose Apple Pay as an option, a popup will be displayed and you will need to insert your shipping and billing address and select the preferred card connected to your account.

Once completed, you will need to click on “proceed” button and authenticate yourself through Face ID or Fingerprint and validate the payment.

In the event of payment via Apple Pay, the total amount due will be debited by Apple Pay to you at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to Your Apple Pay account that you used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on Apple Pay and the banking system. Once the credit order in favour of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting you with the refund. To contest these cases you must contact Apple directly.

Google Pay
If you have installed the Google Pay app and activated the Google Pay option, you may choose such payment method.

If you choose Google Pay as an option, a popup will be displayed and you will need to insert your shipping and billing address and select the preferred card connected to your account.

Once completed, you will need to click on “proceed” button and authenticate yourself through fingerprint and validate the payment.

In the event of payment via Google Pay, the total amount due will be debited by Google Pay to you at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to Your Google Pay account that you used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on Google and the banking system. Once the credit order in favour of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting you with the refund. To contest these cases you must contact Google directly.

Payment by wire transfer
In case of payment by wire transfer, the payment shall be made to the following bank account:
Account Name: CASHMERE LIFESTYLE LUXURY TRADING LLC
Account No.: 022-760409-001
Account Type: AED
Bank: HSBC Bank Middle East Limited
IBAN No.: AE870200000022760409-001
Swift Code: BBMEAEAD
You will be responsible for the payment of any charges applied by your bank to the transfer and/or to any currency exchange. Please note that we will only accept payments from bank accounts whose holder is the person placing the Order on the Website and who will then receive the e-invoice: therefore, you could be contacted by our Customer Service to have all necessary information in connection thereto. We will not accept your Order, neither we will supply the Products to you until we receive confirmation from our bank that the payment has been successfully credited on our bank account. We reserve the right to verify the identity of the bank account holder by requesting appropriate documentation.

We take all reasonable care to make the Website secure and to prevent frauds. All transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Please note that we may, at any time and at our sole discretion, restrict shipping to certain customers and countries. If you wish to dispute the validity or amount of a charge that appears on your credit card statement, please contact us at customerservice.eu@loropiana.com or by phone +97 14 52 62 410, or by WhatsApp at +971 54 998 8562 or live chat.

Payment by Cash On Delivery ("COD")
Loro Piana accepts payment by COD through our courier partner, Time Express. To be eligible for this service, merchandise must be shipped to an address within the COD service area provided by Time Express.

The Time Express courier accepts cash payment for all orders with a total value up to 50,000 AED.

Orders paid with a credit/debit card on the Point of Sales ("POS") machine brought by Time Express on deliver will experience a surcharge of 3,5% of paid amount.

By signing the proof(s) of delivery provided by Time Express, you acknowledge that the amount charged and paid and the merchandise is correct. Please note all COD orders must be accepted or rejected in full. If you would only like a portion of the items ordered, you must first accept and pay for all of the items ordered and then follow our return process listed below.

Refunds for COD will be processed through wire transfer directly to the original purchaser’s bank account. For more details, please read the Return and Exchange Policy section below.

5. DELIVERY AND ORDER TRACKING

International shipping is available when ordering Products from the Website. You can view the countries to which we ship Products and from which we accept returns/exchanges directly on our Website.

We will not deliver any Products unless or until payment has been authorized and/or credited on Loro Piana's bank account. When the Products have been delivered to our carrier we will send you the Order Confirmation.

Delivery will be processed by courier between 7 am to 9 pm (GST). Please be advised that shipping costs may apply to your Order and that our courier cannot deliver packages without receiving a signature and/or payment of applicable customs duties.

Same day delivery service is applicable exclusively to orders directed to Dubai and Abu Dhabi.
Same day delivery is available to all orders placed before 11 am at the same day.

For orders directed to all other UAE addresses next day delivery service will be applicable.
Next day delivery is available to all orders placed between 11 am and 5pm (GST) on the previous day.

We will make any reasonable effort to deliver the Products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is a best estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your Order by entering the tracking number provided in your Order Confirmation.

Products that we deliver to you will become your property at the time that you receive them. As soon as we have delivered the Products to you, you will become responsible for them and for any loss or damage to them thereafter.

Upon delivery of the Products, and before signing any document attesting delivery, you must carefully check the integrity of the package and, should the package be damaged or altered, you must write in the document attesting delivery or immediately by email writing to customerservice.eu@loropiana.com that you reserve the right to verify the content. Failure to do so may result in a liability for us, for which you might be held responsible.

6. RESALE / RESHIPPING OF OUR MERCHANDISE

7. HOW DO I RETURN/EXCHANGE AN ITEM?

The following policy applies only to Products purchased on our Website. We cannot accept returns/exchanges of Products purchased on other websites, in physical stores, or Products from countries where we do not ship merchandise directly.

Please see the specific applicable conditions below:
A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:

i. Items Purchased By You:
You may return or exchange the colour or size of any online purchase made by you, within 30 days after the Products are received. Each item can be exchanged or returned one time only. Please note we only accept exchanges for changing the colour or size of the same item already purchased. If you would like a different item, please return your purchase and place a new order.

Returning or exchanging purchased Products using our return service is free and can be done in 3 easy steps:

1. Please login to your Account. Under “Order History”, you can select the detail page for the relevant Order and indicate the items which you would like to return/exchange as well as the reason for the return or the new colour/size desired. You will receive a Return Authorization Number. Print this number directly from the site (alternatively if you do not have access to a printer, handwrite the Return Authorization Number on the line indicated in the Delivery Receipt that you received with the original shipment).

2. Place all items for return/exchange new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Return Authorization Number (printed or handwritten as per the above).

3. Attach the ESHOP URGENT sticker and the pre-addressed Time Express air way bill that you received with the original shipment to the outside of the box. Call Time Express directly or visit their website to schedule a free pick-up. Returns shipments using Time Express will be provided to you free of charge.

ii. Items You Received As A Gift:

Unfortunately, Gifts cannot be returned for a refund using our online process. Gifts can only be exchanged for a different size and/or color within 30 days after the Gift items are received. Each Gift item you receive can be exchanged one time only.

For a gift exchange please contact our customer service either by email customerservice.eu@loropiana.com or by phone at +97 14 52 62 410 or by WhatsApp at +971 54 998 8562 or by live chat to receive a Return Authorization Number and then follow the steps 2. to 3. listed in point i. above.

Please note that when the Products are returned to us, we will review them for quality control. If the Products are sent back in perfect conditions, new, unused, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the Products or reimburse the total amount paid minus original shipping costs to the credit card or the bank account used for the original purchase. If the payment for the original purchase was carried out with the COD service the reimbursement will be done by bank wire transfer. We will credit the refund to the credit card or the bank account that you used to pay for the Products within approximately thirty (30) days from the date that we receive the returned Products, save for possible delays of technical nature not attributable to us (e.g.: malfunctions of the credit card system).

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, are sent from countries where we do not ship directly or where we have any reason to believe that the Products are fraudulent or were not purchased directly on our Website, we will not be able to accept the return/exchange and we will send the original Products back to you.

B. Return of damaged or faulty Products

You have the right to return Products for quality problems within the limits set forth by the law and these Terms of Sale – provided that we are notified of the quality problems within 2 months from discovery and that you have the Delivery Receipt that you received in the original shipment. This policy applies both to online items purchased by you and online items you received as a Gift. For returns related to quality concerns that occur within 30 days of Products being received, please follow the procedures outlined above under letters A. - point i. for Products purchased by you on our Website and point ii. for items you received as a Gift - or B. For returns after 30 days of Products being received, please contact our Customer Service at customerservice.eu@loropiana.com or by phone +97 14 52 62 410 or by WhatsApp at +971 54 998 8562 or by live chat.

Please note that when the Products are returned for quality problems we will examine them. If the Products have quality problems we will repair them (if possible) or replace them with new Products. If we are unable to repair or replace the Products in a timely and satisfactory manner, then:

- for Products purchased by you on our Website, we will refund the price paid for the Products (along with the initial shipping costs and any costs borne by you to return the Products, provided you provide evidence thereof in writing) to the credit card, PayPal account or bank account used for the original purchase in accordance with the applicable regulations In case of payment by wire transfer received from a country outside the European Union or Switzerland, you will be contacted by our Customer Service to obtain all necessary information in connection thereto. You remain responsible for any charge applied by your bank;

- for items you received as a Gift, we cannot issue a refund and our Customer Service will contact you.

If we reasonably believe that the Products you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse or were shipped to us later than the above mentioned deadline, you will not be entitled to a refund and/or repair and/or exchange and we will return the original Products to you.

8. ALTERATIONS

9. CUSTOMER SERVICE

We offer customer assistance for any questions related to the use of the Website, the placement of an Order, the tracking of Products, the availability of Products, the login/registration process and any further information you may need in connection with the use of our Website and/or our Products. Our customer service is available in English language through WhatsApp 7 days a week between 11 am to 11 pm (GST) with the exception of holidays.
Alternatively You can contact the Customer Service through call center and email during normal business hours from Monday to Friday between 11 am and 9pm or live chat.

If you need any information we invite you to refer to the “FAQ section” on our Website and if you are not satisfied you may contact us at the following email or by phone:

- WhatsApp (at +971 54 998 8562) (7 days a week between 11 am to 11 pm GST)
-Email: customerservice.eu@loropiana.com
- Phone (Monday through Friday between 11 am to 9 pm GST with the exception of holidays: +97 14 52 62 410
- Live chat

10. PERSONAL INFORMATION

11. OUR LIABILITY TO YOU

Nothing in these Terms of Sale will exclude or limit our liability to you for fraud, death or personal injury caused by our negligence, or any other liability as provided by the applicable laws.

To the fullest extent possible pursuant to applicable law we will not be liable to you under the Contract for any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill; any loss or corruption of or damage to data; or any loss or damage which was not a reasonably foreseeable result of either our breach of the Contract or our breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time that we and you entered into the Contract, such loss was either contemplated by us and you or you notified us that the loss may occur if we breached the Contract or our legal duty of care.

12. GENERAL TERMS

(a) The General Terms and Conditions of Sale hereof are governed by the laws of the Dubai International Financial Centre (DIFC) and shall be construed accordingly,.

Any dispute will be submitted to the exclusive jurisdiction of the DIFC Courts.

(b) If either you or we do not enforce or delay enforcing any of our rights under the Contract, this will not stop us from doing so at a later state.

(c) If any provision of these Terms of Sale is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.

(d) No party other than you or us has any right to enforce any term of the Contract

13. SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS

These Special Terms, together with the Terms of Sale, apply to you and your purchase of Personalised Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail

- No returns or exchanges are accepted for Personalised Products, unless the Personalised Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.

- Personalised Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.

- Personalised Products are shipped separately from other Products’ orders.

- After you have placed your order, your credit card or your PayPal account will be debited for the total amount of your order and you will receive an email order confirmation together with an advanced payment electronic invoice. However, there may be occasions when we confirm your order but subsequently learn that we cannot supply the Personalised Products you have ordered; in such event we will cancel the order and refund your purchase price in full. When your order is ready we will send you an email through which we inform you that your Order has been shipped together with the tracking number.

- The payment methods accepted for Personalised Products service are credit cards.

14. ADDITIONAL TERMS OF SALE FOR TELEPHONE ORDERS

In case of telephone orders, the Website Terms of Sale will apply with the following modifications:

- Orders and acceptance of orders will confirmed by telephone

- The only form of payments accepted: credit card and bank wire transfer

- To return or exchange an item please contact the Customer Service who will assist you on the necessary steps to be taken.

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شروط البيع - الطلبات المرسلة إلى الإمارات العربية المتحدة

شروط البيع - الطلبات المرسلة إلى الإمارات العربية المتحدة (تم تحديثها في 8 مايو 2020)

وثيقة الشروط و البيع هذه تحدد الشروط والأحكام التي ستنطبق عند قيامك بشراء المنتجات عبر الموقع الإلكتروني أو عبر الهاتف و تسليمها في دولة الإمارات العربية المتحدة. يرجى قراءة شروط البيع هذه بعناية قبل تقديم أي طلب. من خلال التأكيد على أنك قرأت ووافقت على شروط البيع هذه عند تقديم طلب عبر الموقع الإلكتروني، فأنت تؤكد قبولك غير المشروط لهذه الشروط. لشراء المنتجات عبر الهاتف ، تسود الشروط الإضافية المنصوص عليها في نهاية هذه الوثيقة إلى حد أي تعارض مع ما تبقى من شروط البيع هذه.

يخضع استخدامك للموقع الالكتروني إلى "شروط استخدام الموقع الالكتروني" الخاصة بنا، ويمكنك الرجوع إليها في القسم "الشروط القانونية" - "شروط استخدام موقعنا الالكتروني".

شراء المنتجات على الموقع الإلكتروني مقصور على المستهلكين فقط. يجب العلم أنه يشار مصطلح "مستهلك" على أنه أي شخص طبيعي يقوم بعمليات شراء لأغراض لا تتعلق بعمله أو نشاطه التجاري الحرفي أو المهني.

في شروط البيع هذه، "Loro Piana" و "نحن" و" أنا " تقصد به و تشار الى كشمير لايف ستايل لاكشري تريدينج ش.ذ.م.م، والتي تقع مكاتبها المسجلة في برج يو بورا 2، الوحدة 2002، الخليج التجاري، قطعة رقم 144، دبي، الإمارات العربية المتحدة، رقم ضريبة القيمة المضافة 100587967900003، رقم التسجيل لدى حكومة دبي n. 1297708، وضمير المخاطب "أنت" يعني أنت عميلنا الكريم.

يكون للمصطلحات المكتوبة بحروف كبيرة المستخدمة في شروط البيع هذه تعريف المعنى المنصوص عليه في قسم "التعاريف" في هذه الوثيقة.

تشكل شروط البيع هذه إلى جانب تأكيد طلبك العقد المبرم بيننا وبينك لتوريد المنتجات. لا تنطبق أي شروط وأحكام أخرى. لا يمكن تعديل العقد ما لم نوافق على تغييره كتابيًا أو عبر البريد الإلكتروني.

يمكن تخزين نسخة من شروط البيع هذه إلكترونياً أو طباعتها من قبل جميع مستخدمي موقعنا الالكتروني.

التعاريف

في هذه الوثيقة:

"العقد" يعني العقد المبرم بينك وبيننا لبيع وشراء المنتجات، بما في ذلك طلبك، وتأكيدنا عبر البريد الإلكتروني على قبولنا لطلبك وشروط البيع هذه.

"الهدية" تعني أي منتج يتم شراؤه عبر الموقع الإلكتروني ليتم تسليمه إلى مستلم مختلف.

"المنتجات" تعني المنتجات التي نبيعها على الموقع الإلكتروني من حين لآخر.

"متجر Loro Piana" يعني أي من متاجر Loro Piana المُدرجة باعتبارها متاحة لعمليات الاسترجاع على موقعنا الإلكتروني.

"الطلب" يعني أي طلب للمنتجات.

"إيصال معالجة الطلب" يعني البريد الإلكتروني الذي سترسله لك Loro Piana في وقت استلام Loro Piana لطلبك.

"تأكيد الطلب" يعني البريد الإلكتروني الذي سترسله لك Loro Piana في وقت شحن المنتجات للتأكيد على شحن جميع المنتجات التي تم طلبها أو جزء منها.

"إيصال التسليم" يعني نموذج التسليم الذي يتضمن المنتجات المشحونة. يُرسل هذا النموذج مع المنتجات.

"شروط البيع" تعني شروط وأحكام البيع هذه.

"الموقع الإلكتروني" يعني موقعنا الإلكتروني www.loropiana.com

"المنتجات المخصصة" تعني المنتجات التي تقدم Loro Piana خدمة التخصيص لها.

"الشروط الخاصة" تعني شروط البيع الخاصة للمنتجات المخصصة.

1- الطلب والقبول

لتقديم طلب، يجب أن يكون عمرك 21 عامًا أو أكثر. سيكون عليك تحديد المنتجات على الموقع الإلكتروني وتحديد اللون والحجم وإضافة البنود إلى حقيبة التسوق الخاصة بك.

إذا كنت ترغب في متابعة الشراء، يمكنك اختيار أحد الخيارات التالية:

- خيار الدفع من الموقع الالكتروني بالضغط على زر "متابعة إلى الدفع".

ي هذه الحالة، يمكنك المتابعة من خلال التسجيل أو تسجيل الدخول إلى حسابك الشخصي أو يمكنك المتابعة دون أي تسجيل. بمجرد تحديد طريقة الدفع الخاصة بك، ستتم إعادة توجيهك إلى صفحة الدفع حيث ستقوم من أجل إنهاء عملية الدفع بالنقر على زر "إرسال الطلب والدفع".

يمثل كل طلب مقدم عرضًا لشراء منتجات منا. وتخضع الطلبات للتوفر والقبول من جانبنا، وقد نرفض، في أي وقت ووفقًا لتقديرنا الخاص، قبول طلبك، بما في ذلك على سبيل المثال لا الحصر:

- إذا قمت بتزويدنا بمعلومات غير صحيحة، بما في ذلك على سبيل المثال لا الحصر، تفاصيل الدفع غير كافية أو غير صحيحة، أو معلومات فواتير غير صحيحة؛ أو عنوان شحن غير كامل أو غير صحيح. وفي هذا الصدد، يرجى العلم أننا لا نشحن المنتجات إلى عنوان صندوق بريد أو إلى معلومات احتيالية؛

- إذا كان هناك خطأ على الموقع الالكتروني يتعلق بالمنتجات التي طلبتها، على سبيل المثال خطأ يتعلق بسعر أو وصف المنتجات كما هو معروض على موقعنا الالكتروني؛

- إذا لم تعد المنتجات التي طلبتها متاحة عبر موقعنا الإلكتروني؛

- إذا كان مبلغ الصفقة المقترحة مرتفع للغاية، بناءً على تقييمنا لكل حالة على حدة وطبقاً لتقديرنا، أو إذا كنا نعتقد أنك تبلغ أقل من 21 عاماً.

إذا لم نتمكن من قبول طلبك، سنتصل بك على عنوان البريد الإلكتروني أو رقم الهاتف الذي قدمته لنا، في أقرب وقت ممكن في غضون 30 يومًا من تاريخ طلبك.

بعد تقديم طلبك من خلال الموقع الإلكتروني ، ستتلقى إيصال معالجة الطلب وهو عبارة عن رسالة بريد إلكتروني منا تؤكد استلامنا لطلبك وأنه قيد الاجراء .

إذا لم تستلم إيصال اجراء الطلب في غضون 48 ساعة من تقديم الطلب، اتصل بنا على رقم الهاتف :+97145262410 أو عبر الواتساب +971 54 998 8562أو عن طريق دردشة الموقع المباشرة أو عبر البريد الإلكتروني customerservice.eu@loropiana.com قبل محاولة تقديم طلب آخر لنفس المنتجات.

يرجى العلم أن إيصال معالجة الطلب لا يشكل قبولًا لطلبك. لن يتم قبول طلبك وتحصيل المبلغ على بطاقتك الائتمانية أو أي وسيلة دفع أخرى قمت بتحديدها إلا عندما نرسل إليك تأكيد الطلب الذي نعلمك من خلاله بأنه تم شحن طلبك. بالإضافة إلى تأكيد الطلب، ستتلقى أيضًا فاتورة إلكترونية لطلبك. أنت تقر وتوافق بموجب هذا على أننا نحتفظ بالحق في قبول طلبك كليًا أو جزئيًا؛ لذلك، في حالة القبول الجزئي، سيتم الخصم من بطاقتك وسيتم شحن المنتجات للجزء الذي تم قبوله من الطلب.

إذا كان لديك أي أسئلة أو تعليقات أو استفسارات بشأن طلبك أو إذا كنت تعتقد أننا رفضنا طلبك عن طريق الخطأ، يرجى الاتصال بنا على بيانات الاتصال الموضحة في قسم "خدمة العملاء" أدناه.

2- توفر المنتج

سنبذل كل الجهود المعقولة للتأكد من أن الأسعار والمعلومات الأخرى حول المنتجات المعروضة على الموقع الالكتروني صحيحة ومحدثة. ومع ذلك، لا يعني تضمين أي منتجات على موقعنا الالكتروني أو يضمن أن المنتجات ستكون متاحة إذا كنت ترغب في تقديم طلب لشرائها.

سيكون لنا الحق، في أي وقت وبدون إشعار مسبق، في إجراء تغييرات على المعلومات حول المنتجات المعروضة على الموقع الالكتروني، بما في ذلك على سبيل المثال لا الحصر، المعلومات حول أسعار أو وصف أو توفر المنتجات. ومع ذلك، لن تؤثر التغييرات على سعر أو توفر أو وصف أي منتجات قد تلقيت تأكيد الطلب الخاص بها في وقتها.

3- الهدايا

يمكنك شراء المنتجات كهدية وإرسالها إلى مستلم مختلف.

يُرجى العلم أنك ستكون مسؤولاً عن تقديم البيانات الشخصية للمستلم بما يتوافق مع أي قانون خصوصية منطبق. يرجى الرجوع إلى سياسة الخصوصية الخاصة بنا على الموقع الالكتروني قبل تزويدنا ببيانات شخصية لطرف ثالث.

سنقوم بتسليم الهدية إلى المستلم الخاص بك. ستتلقى تأكيد الطلب منا عند شحن هديتك إلى المستلم للتأكيد على قبولنا لطلب الهدية بالإضافة إلى فاتورة إلكترونية لطلبك.

4- الأسعار والمدفوعات

تم تحديد أسعار المنتجات على الموقع الإلكتروني وسيتم تأكيدها في صفحة دفع الطلب وفي تأكيد الطلب وكذلك في الفاتورة الإلكترونية التي تتلقاها بعد الشراء. نحتفظ بالحق في تغيير سعر منتجاتنا في أي وقت ولن نقوم بتغيير سعر أي منتج بعد أن نرسل تأكيد الطلب لك. يُرجى العلم أن الأسعار التي يتم فرضها مقابل أي منتجات يتم شراؤها على الموقع الالكتروني قد تختلف طبقاً لأسعار السوق المحلية والرسوم المعمول بها.

تشمل جميع الأسعار ضريبة القيمة المضافة المحلية، حسب الاقتضاء. إذا كنت تتصل بالموقع الإلكتروني من خلال عنوان بروتوكول إنترنت من بلد مختلف عن وجهة الشحن، فقد يتم حساب أي ضرائب مبيعات أو رسوم أو ضريبة القيمة المضافة المحلية المطبقة وفقًا لقيمة طلبك ووجهة الشحن الخاصة بك ويتم تحديدها في صفحة دفع الطلب، وفي تأكيد الطلب، وكذلك في الفاتورة المرسلة بالبريد الإلكتروني. قد تنطبق تكاليف الشحن أيضًا على طلبك وسيتم تحديدها في صفحة دفع الطلب.

يمكنك الدفع عن طريق بطاقة الائتمان أو المحافظ الإلكترونية أو الحوالات البنكية كما هو محدد في صفحة الدفع الخاصة بنا. يجب أن يتم الدفع بالعملة المحددة في طلبك قبل تقديمه.

يُرجى العلم أنك قد تتحمل بعض الرسوم الإضافية التي يفرضها مصدر بطاقتك الائتمانية أو البنك الذي تتعامل معه ولا نتحمل أي مسؤولية عنها.

الدفع ببطاقة الائتمان

يجب عليك تقديم تفاصيل بطاقتك الائتمانية عند تقديم طلبك. سنطبق "خصماً" على بطاقة الدفع الخاصة بك بإجمالي قيمة طلبك. إذا تم اعتماد "الخصم" على بطاقتك من قبل البنك الخاص بك، سيتم خصم القيمة الإجمالية من بطاقتك الائتمانية لتأكيد الطلب في وقت شحن المنتجات إليك. لن نقبل طلبك ولن نقوم بتوريد المنتجات إليك لحين موافقة مصدر بطاقتك الائتمانية على استخدامها لدفع قيمة المنتجات التي تم طلبها. إذا لم نتلق هذا الاعتماد، سنقوم بإخطارك بذلك. نحتفظ بالحق في التحقق من هوية صاحب بطاقة الائتمان عن طريق طلب الوثائق المناسبة.

بعد اعتماد "الخصم" المطبق على بطاقة الخصم الخاصة بك من قبل البنك الخاص بك، يُرجى العلم أنه في حالة الخصم من بطاقتك الائتمانية بمبلغ أقل من إجمالي المبلغ "المخصوم"، من المحتمل أن يكون الرصيد غير متاح بالكامل لك على الفور لأسباب خارجة عن إرادتنا (على سبيل المثال: تأخيرات مصدر بطاقتك الائتمانية في إزالة "الخصم" من بطاقتك الائتمانية).

الدفع عن طريق المحفظة الإلكترونية
خدمة Apple Pay

إذا قمت بتثبيت تطبيق Apple Pay وتفعيل خيار Apple Pay والتصفح من خلال Safari، يمكنك اختيار طريقة الدفع هذه.

إذا اخترت خدمة Apple Pay كخيار للدفع، سيتم عرض نافذة منبثقة وستحتاج إلى إدخال عنوان الشحن و الفاتورة الخاص بك وتحديد البطاقة المفضلة المتصلة بحسابك.

بمجرد الانتهاء، ستحتاج إلى النقر فوق زر "متابعة" وتأكيد هويتك من خلال Face ID أو Fingerprint والموافقة على الدفع.

في حالة الدفع عبر خدمة Apple Pay، سيتم خصم المبلغ الإجمالي المستحق من قبل Apple Pay عند إبرام العقد عبر الإنترنت. في حالة إنهاء اتفاقية الشراء ولأي نوع آخر من المبالغ المستردة، لأي سبب من الأسباب، سيتم إضافة المبلغ المسترد إلى حساب Apple Pay الذي استخدمته في عملية الشراء الأصلية. يعتمد الوقت المطلوب لإيداع المبلغ المسترد في أداة الدفع المرتبطة بالحساب المذكور بشكل حصري على Apple Pay والنظام المصرفي. بمجرد ترتيب أمر الإيداع لصالح الحساب المذكور، لا تكون Loro Piana مسؤولة عن أي تأخيرات أو خطأ في إيداع المبلغ المسترد في حسابك. للاعتراض في هذه الحالات، يجب الاتصال بشركة Apple مباشرة.

خدمة Google Pay

إذا قمت بتثبيت تطبيق Google Pay وتفعيل خيار Google Pay، يمكنك اختيار طريقة الدفع هذه.

إذا اخترت خدمة Google Pay كخيار للدفع، سيتم عرض نافذة منبثقة وستحتاج إلى إدخال عنوان الشحن والفوترة الخاص بك وتحديد البطاقة المفضلة المتصلة بحسابك.

بمجرد الانتهاء، ستحتاج إلى النقر فوق زر "متابعة" وتأكيد هويتك من خلال Face ID أو Fingerprint والموافقة على الدفع.

في حالة الدفع عبر خدمة Google Pay، سيتم خصم المبلغ الإجمالي المستحق من قبل Google Pay عند إبرام العقد عبر الإنترنت. في حالة إنهاء اتفاقية الشراء ولأي نوع آخر من المبالغ المستردة، لأي سبب من الأسباب، سيتم إضافة المبلغ المسترد إلى حساب Google Pay الذي استخدمته في عملية الشراء الأصلية. يعتمد الوقت المطلوب لإيداع المبلغ المسترد في أداة الدفع المرتبطة بالحساب المذكور بشكل حصري على Google Pay والنظام المصرفي. بمجرد ترتيب أمر الإيداع لصالح الحساب المذكور، لا تكون Loro Piana مسؤولة عن أي تأخيرات أو خطأ في إيداع المبلغ المسترد في حسابك. للاعتراض في هذه الحالات، يجب الاتصال بشركة Google مباشرة.

الدفع عن طريق الحوالات البنكية

في حالة الدفع عن طريق الحوالات البنكية، يتم الدفع إلى الحساب المصرفي التالي:

اسم الحساب: كشمير لايف ستايل لاكشري تريدينج ش.ذ.م.م

رقم الحساب: 001-760409-022

نوع الحساب: درهم إماراتي

البنك : بنك HSBC الشرق الأوسط المحدود.

رقم الحساب المصرفي الدولي: AE870200000022760409-001

سويفت كود: BBMEAEAD

ستكون مسؤولاً عن دفع أي رسوم يطبقها البنك الخاص بك على الحوالات البنكية و/أو على أي صرف عملات. يُرجى العلم أننا لن نقبل سوى المدفوعات من الحسابات المصرفية التي يكون صاحبها هو الشخص الذي يقدم الطلب على الموقع الإلكتروني والذي سيتلقى بعد ذلك الفاتورة الإلكترونية. ولذلك، يمكن أن تتصل بك خدمة العملاء لدينا للحصول على جميع المعلومات اللازمة فيما يتعلق بذلك. لن نقبل طلبك، كما أننا لن نقوم بتوريد المنتجات لك حتى نتلقى تأكيدًا من مصرفنا يفيد بأن الدفعة تم إيداعها بنجاح في حسابنا المصرفي. نحتفظ بالحق في التحقق من هوية صاحب الحساب البنكي عن طريق طلب الوثائق المناسبة.

نتخذ الخطوات المعقولة لجعل الموقع الالكتروني آمنًا ومنع عمليات الاحتيال. تتم معالجة جميع المعاملات على الموقع الالكتروني باستخدام بوابة دفع آمنة عبر الإنترنت تقوم بتشفير تفاصيل بطاقتك في بيئة مضيفة آمنة. يُرجى العلم أنه يجوز لنا، في أي وقت ووفقًا لتقديرنا الخاص، تقييد الشحن لبعض العملاء والبلدان. إذا كنت ترغب في الاعتراض على سريان أو مبلغ الرسوم الذي يظهر في كشف حساب بطاقتك الائتمانية، يرجى الاتصال بنا على customerservice.eu@loropiana.com أو على رقم الهاتف :+97145262410 أو عبر الواتساب +971 54 998 8562أو عن طريق دردشة الموقع المباشرة.

الدفع النقدي عند الاستلام
تقبل Loro Piana الدفع النقدي عن طريق الدفع النقدي عند التسليم من خلال شريك خدمات البريد السريع التابع لنا شركة Time Express. لكي تكون مؤهلاً للحصول على هذه الخدمة، يجب شحن البضائع إلى عنوان داخل منطقة خدمة الدفع النقدي عند التسليم التي تقدمها شركة Time Express.

تقبل شركة Time Express الدفع النقدي لجميع الطلبات التي تصل بقيمة إجمالية إلى 50,000 درهم إماراتي.

ستخضع الطلبات المدفوعة ببطاقة ائتمان/خصم باستخدام آلة نقطة البيع التي تقدمها شركة Time Express عند التسليم لرسم إضافي يبلغ 3,5٪ من المبلغ المدفوع.

من خلال التوقيع على إثبات (إثباتات) التسليم المقدمة من شركة Time Express، أنت تقر بأن المبلغ الذي تم فرضه ودفعه والمنتجات صحيحة. يُرجى العلم أن يجب قبول أو رفض جميع أوامر الدفع النقدي عند الاستلام بالكامل. إذا كنت ترغب فقط في جزء من المنتجات المطلوبة، يجب عليك أولاً قبول ودفع جميع المنتجات التي تم طلبها ثم اتباع عملية الاسترجاع المدرجة أدناه.

ستتم معالجة المبالغ المستردة للدفع النقدي عند الاستلام من خلال حوالة بنكية ترسل مباشرةً إلى الحساب المصرفي للمشتري الأصلي. لمزيد من التفاصيل، يرجى قراءة قسم سياسة الاسترجاع والاستبدال أدناه.

5- تتبع التسليم والطلب

الشحن الدولي متاح عند طلب المنتجات من الموقع الالكتروني. يمكنك عرض البلدان التي نشحن إليها المنتجات والتي نقبل منها عمليات الاسترجاع/الاستبدال مباشرة على موقعنا الإلكتروني.

لن نقوم بتوريد أي منتجات ما لم ولحين اعتماد الدفع و/أو الإيداع في حساب Loro Piana المصرفي. عندما يتم تسليم المنتجات إلى شركة البريد السريع الخاصة بنا، سنرسل لك تأكيد الطلب.

سيتم تنفيذ التسليم عن طريق البريد السريع من الساعة 7 صباحًا وحتى الساعة 9 مساءً (التوقيت الرسمي لمنطقة الخليج). يُرجى العلم أنه قد يتم تطبيق تكاليف الشحن على طلبك وأن شركة البريد السريع الخاصة بنا لا يمكنها تسليم الطرود دون تلقي توقيع و/أو دفع الرسوم الجمركية المنطبقة.

تنطبق خدمة التوصيل في نفس اليوم حصريًا على الطلبات المرسلة إلى دبي وأبوظبي.

التسليم في نفس اليوم متاح لجميع الطلبات المقدمة قبل الساعة 11 صباحًا في نفس اليوم.

بالنسبة للطلبات المرسلة إلى جميع العناوين الأخرى بدولة الإمارات العربية المتحدة، ستنطبق خدمة التوصيل في اليوم التالي.

التسليم في اليوم التالي متاح لجميع الطلبات المقدمة من الساعة 11 صباحًا وحتى الساعة 5 مساءً في اليوم السابق.

سنبذل أي جهد معقول لتسليم المنتجات في غضون عدد الأيام المحدد في تأكيد طلبك. ومع ذلك، يعتبر أي تاريخ أو وقت تسليم نحدده أفضل تقدير من قبلنا فقط، ولن نكون مسؤولين عن أي خسارة أو ضرر تتكبده من خلال أي تأخير في الاستلام خارج عن إرادتنا. يمكنك تتبع وضع طلبك بإدخال رقم التتبع المقدم في تأكيد الطلب الخاص بك.

ستصبح المنتجات التي نقوم بتوريدها لك مملوكة لك في الوقت الذي تستلمها فيه. بمجرد تسليم المنتجات إليك، ستصبح مسؤولاً عنها وعن أي خسارة أو ضرر يلحق بها بعد ذلك.

عند تسليم المنتجات، وقبل التوقيع على أي مستند لإثبات التسليم، يجب عليك التحقق بعناية من سلامة الطرد. في حالة تلف الطرد أو تغييره، يجب عليك الكتابة في وثيقة إثبات التسليم أو عن طريق البريد الإلكتروني على customerservice.eu@loropiana.com بأنك تحتفظ بالحق في التحقق من المحتوى. قد يؤدي عدم القيام بذلك إلى تحمل المسؤولية تجاهنا وقد تتحمل أنت المسؤولية عن ذلك.

6- إعادة بيع / إعادة شحن منتجاتنا

يُحظر تمامًا إعادة بيع أو تأجير أو نقل المنتجات التي تم شرائها على الموقع الالكتروني لأسباب تجارية أو مهنية. نحتفظ بالحق في رفض قبول طلبك إذا سارونا شك بأنك تنوي إعادة بيع منتجاتنا.

7- كيف يمكنني إعادة / استبدال بند؟

لا تنطبق السياسة التالية إلا على المنتجات التي تم شراؤها على موقعنا الإلكتروني. لا يمكننا قبول استرجاع/استبدال المنتجات التي قمت بشرائها على مواقع الكترونية أخرى أو في المتاجر الفعلية أو المنتجات من البلدان التي لا نشحن البضائع إليها مباشرة.

يرجى الاطلاع على الشروط المنطبقة بها أدناه:

أ- استرجاع أو استبدال بند عبر الإنترنت باستخدام خدمة الاستلام المجانية من Loro Piana:

(1) البنود التي قمت بشرائها: يمكنك استرجاع أو استبدال لون أو حجم أي عملية شراء عبر الإنترنت تقوم بها في غضون 30 يومًا بعد استلام المنتجات. يمكن استبدال أو استرجاع كل منتج مرة واحدة فقط. يُرجى العلم أننا نقبل فقط عمليات الاستبدال لتغيير لون أو حجم البند نفسه الذي تم شراؤه بالفعل. إذا كنت تريد بنداً مختلفًا، يرجى إعادة الشراء وتقديم طلب جديد.

استرجاع أو استبدال المنتجات التي تم شرائها باستخدام خدمة الاسترجاع المطبقة لدينا مجاني ويمكن القيام به في 3 خطوات سهلة:

1- يرجى تسجيل الدخول إلى حسابك. تحت أيقونة "تاريخ الطلب"، يمكنك تحديد صفحة التفاصيل للطلب ذي الصلة وتوضيح البنود التي تريد استرجاعها/استبدالها بالإضافة إلى سبب الاسترجاع أو اللون/الحجم الجديد المطلوب. ستتلقى رقم اعتماد الاسترجاع. اطبع هذا الرقم مباشرة من الموقع الالكتروني (بدلاً من ذلك، إذا كان لا يمكنك الوصول إلى الطابعة، اكتب رقم اعتماد الاسترجاع بخط اليد على الخط الموضح في إيصال التسليم الذي استلمته مع الشحنة الأصلية).

2- ضع جميع البنود التي تريد استرجاعها/استبدالها في حالة جديدة وغير مستخدمة وممتازة مع جميع العلامات والبطاقات المرفقة في علبها الأصلية مع رقم اعتماد الاسترجاع (المطبوع أو المكتوب بخط اليد كما هو مذكور أعلاه).

3- قم بإرفاق ملصق ESHOP URGENT وفاتورة الشحن الجوي من شركة Time Express التي تمت معالجتها مسبقًا والتي تلقيتها مع الشحنة الأصلية خارج الصندوق. اتصل بشركة Time Express مباشرة أو قم بزيارة الموقع الالكتروني الخاص بها لتحديد موعد للاستلام المجاني. سيتم توفير شحنات الاسترجاع باستخدام شركة Time Express مجانًا.

(2) المنتجات التي تلقيتها كهدية:
لا يمكن استرجاع الهدايا لاسترداد الأموال باستخدام عمليتنا عبر الإنترنت؛ يمكن استبدال الهدايا فقط مقابل حجم و/أو لون مختلف في غضون 30 يومًا بعد استلام بنود الهدايا. يمكن استبدال كل هدية تتلقاه مرة واحدة فقط.

لاستبدال هدية، يرجى الاتصال بخدمة العملاء إما عن طريق البريد الإلكتروني customerservice.eu@loropiana.com أو على رقم الهاتف :+97145262410 أو عبر الواتساب +971 54 998 8562. للحصول على رقم اعتماد الاسترجاع، ثم اتبع الخطوات من 2 إلى 3 المدرجة في النقطة (1) أعلاه.

يُرجى العلم أنه عندما يتم استرجاع المنتجات إلينا، فسوف نراجعها لمراقبة جودتها. إذا تم إعادة المنتجات بحالة ممتازة وجديدة وغير مستخدمة ومرفقة بجميع العلامات والبطاقات المرفقة، سنوافق على الاسترجاع، وسنقوم، حسب الاقتضاء، باستبدال المنتجات أو رد المبلغ الإجمالي المدفوع بعد خصم تكاليف الشحن الأصلية لبطاقة الائتمان أو الحساب المصرفي المستخدم لعملية الشراء الأصلية. اذا تم الدفع النقدي عند الاستلام لعملية الشراء الأصلية , تكون عملية استرجاع النقد عن طريق التحويل المصرفي البنكي.سنقوم بإيداع المبلغ المسترد إلى بطاقة الائتمان أو الحساب المصرفي الذي استخدمته لدفع ثمن المنتجات في غضون ثلاثين (30) يومًا تقريبًا من تاريخ استلام المنتجات المرتجعة، باستثناء حالات التأخير المحتملة ذات الطبيعة الفنية التي لا تعزى إلينا ( على سبيل المثال: خلل في نظام بطاقة الائتمان).

في الحالات التي يبدو فيها أن المنتجات تم ارتداؤها أو استخدامها أو في حالة عدم وجود أي من العلامات أو البطاقات الخاصة بها أو في حالة عدم الامتثال لشروط البيع المطبقة لدينا أو إذا تم إرسالها من دول لا نشحن إليها مباشرة أو إذا كان لدينا أي سبب للاعتقاد بأن المنتجات احتيالية أو لم يتم شراؤها مباشرة من على موقعنا الإلكتروني ، لن نتمكن من قبول الاسترجاع/الاستبدال وسنرسل المنتجات الأصلية إليك.

ب-استرجاع المنتجات التالفة أو المعيبة

يحق لك استرجاع المنتجات لمشكلات في الجودة ضمن الحدود المنصوص عليها في القانون وشروط البيع هذه – شريطة أن يتم إعلامنا بمشكلات الجودة هذه في غضون شهرين من علمك بها وأن يكون بحوزتك إيصال التسليم الذي تلقيته في الشحنة الأصلية. تنطبق هذه السياسة على كل المنتجات التي اشتريتها عبرالإنترنت و التي تلقيتها كهدية. بالنسبة لعمليات الاسترجاع المتعلقة بمشكلات الجودة التي تحدث في غضون 30 يومًا من استلام المنتجات، يرجى اتباع الإجراءات الموضحة أعلاه تحت الحرف أ النقطة 1 للمنتجات التي قمت بشرائها على موقعنا الإلكتروني والنقطة 2 للمنتجات التي تلقيتها كهدية أو الحرف ب. لعمليات الاسترجاع بعد 30 يومًا من استلام المنتجات، يرجى الاتصال بخدمة العملاء على customerservice.eu@loropiana.com أو على رقم الهاتف :+97145262410 أو عبر الواتساب +971 54 998 8562أو عن طريق دردشة الموقع المباشرة.

يُرجى العلم أنه عندما يتم استرجاع المنتجات بسبب مشكلات الجودة، فسوف نفحصها. إذا كانت المنتجات بها مشكلات في الجودة، سنقوم بإصلاحها (إن أمكن) أو استبدالها بمنتجات جديدة. إذا لم نتمكن من إصلاح المنتجات أو استبدالها في الوقت المناسب وبطريقة مرضية، عندئذٍ:

- بالنسبة للمنتجات التي قمت بشرائها على موقعنا الإلكتروني ، سنقوم برد الثمن المدفوع للمنتجات (مع تكاليف الشحن الأولية وأي تكاليف تتحملها لاسترجاع المنتجات، شريطة أن تقدم دليلاً على ذلك كتابيًا) إلى بطاقة الائتمان أو حساب باي بال أو الحساب المصرفي المستخدم للشراء الأصلي وفقًا للوائح المعمول بها. في حالة الدفع عن طريق حوالة بنكية مستلمة من بلد خارج الاتحاد الأوروبي أو سويسرا، ستتصل قبل خدمة العملاء لدينا بك للحصول على جميع المعلومات اللازمة فيما يتعلق بذلك. ستظل أنت مسؤولاً عن أي رسوم يطبقها البنك الذي تتعامل معه؛

- بالنسبة للمنتجات التي تلقيتها كهدية، لا يمكننا رد ثمنها وستتصل خدمة العملاء بك.

إذا اعتقدنا اعتقاداً معقولاً أن المنتجات التي تقوم باسترجاعها ليست معيبة/تالفة وليس بها مشكلات في الجودة أو تعرضت للتلف بسبب سوء الاستخدام أو تم شحنها إلينا في وقت متأخر عن الموعد النهائي المذكور أعلاه ، لا يحق لك استرداد الأموال و/أو الإصلاح و/أو الاستبدال وسنعيد المنتجات الأصلية إليك.

8. سياسة التعديل

تقوم خدمة التعديل بتكييف مقاس الصنف بما يتناسب مع مقاس العملاء.

حاشية ساق البنطال أو تصغير الخصر أو تقصير أكمام السترة، هي كلها أمثلة توضح ما المقصود بالتغييرات.

لا يدخل تغيير تصميم المنتج الأصلي في باب التعديل (على سبيل المثال: تقصير الأكمام إلى ثلاثة أرباع الطول أو تعديل شكل العنق).

كذلك لا يعتبر إضفاء صفة شخصية على المنتج وإصلاحه بمثابة تعديل.

ب. طلب التعديل

يمكنك إحضار أي صنف إشتريته أون لاين من أحد متاجر Loro Piana الموجودة في البلد الذي فيه تم شحن الصنف نفسهلإجراء التعديلات الأساسية. يتم توفير التعديلات مجانًا في غضون ستة (6) أشهر بعد شراء الأصناف. يرجى إحضار نسخة من الإيصال الأصلي، بالإضافة إلى الصنف المراد تعديله. المدة المطلوبة لتنفيذ التعديلات تعتمد على خدمة التعديل وعلى عدد الأصناف المنوي تعديلها وعلى توافر الموظفين في كل متجر.

9- خدمة العملاء

نقدم المساعدة للعملاء بشأن أي أسئلة تتعلق باستخدام الموقع الالكتروني، وتقديم الطلب، وتتبع المنتجات، وتوافر المنتجات، وعملية تسجيل الدخول/التسجيل وأي معلومات أخرى قد تحتاجها فيما يتعلق باستخدام موقعنا الالكتروني و/أو منتجاتنا. تتوفر خدمة العملاء لدينا باللغة الإنجليزية من خلال تطبيقWhatsApp طوال أيام الأسبوع بين الساعة 11 صباحًا و 11 مساءً (التوقيت الرسمي لمنطقة الخليج) باستثناء العطلات. أو يمكنك الاتصال بخدمة العملاء من خلال مركز الاتصال والبريد الإلكتروني خلال ساعات العمل العادية من الاثنين الى الجمعة الساعة 11 صباحا الى 9 مساء أو من خلال الدردشة المباشرة.

إذا كنت بحاجة إلى أي معلومات، ندعوك للرجوع إلى "قسم الأسئلة الشائعة" على موقعنا الإلكتروني. إذا لم تجد المعلومات المطلوبة، يمكنك مراسلتنا عبر البريد الإلكتروني التالي أو الاتصال بنا عبر الهاتف:

- تطبيق واتس اب ( +971 54 998 8562) (7 أيام في الأسبوع من الساعة 11 صباحًا وحتى الساعة 9مساءً بالتوقيت الرسمي لمنطقة الخليج)
- البريد الإلكتروني: customerservice.eu@loropiana.com
- الهاتف (من الاثنين الى الجمعة من الساعة 11 صباحًا وحتى الساعة 9 مساءً بالتوقيت الرسمي لمنطقة الخليج باستثناء أيام العطل): (+97145262410) أو من خلال الدردشة الالكترونية.

10- المعلومات الشخصية

عند تقديم طلب عبر موقعنا الالكتروني، ستزودنا بمعلوماتك الشخصية. سنستخدم معلوماتك الشخصية لمعالجة طلبك وتسليم المنتجات المطلوبة ولأغراض محدودة أخرى. سيتم تنفيذ عملية جمع معلوماتك الشخصية واستخدامها وفقًا لشروط سياسة الخصوصية الخاصة بنا على الموقع الالكتروني.

11- مسؤوليتنا تجاهك

تخلو شروط البيع هذه من كل ما يستثني أو يحد من مسؤوليتنا تجاهك فيما يتعلق بالاحتيال أو الوفاة أو الإصابة الشخصية الناجمة عن إهمالنا أ ولا يجوز استثناء أو تقييد أي مسؤولية أخرى بموجب القوانين المحلية المعمول بها.

وإلى أقصى حد ممكن وفقًا للقانون المعمول به، لن نكون مسؤولين تجاهك بموجب العقد عن أي خسارة في الربح أو خسارة في الدخل أو خسارة في العمل أو خسارة في الإيرادات أو خسارة الشهرة أو أي فقد أو فساد أو تلف للبيانات أو أي خسارة أو ضرر لم يكن نتيجة يمكن توقعها بشكل معقول إما بسبب خرقنا للعقد أو خرقنا لواجب العناية القانوني الملقى على عاتقنا. تكون الخسارة أو الضرر "يمكن توقعهما بشكل معقول" إذا تم، في وقت إبرام العقد بيننا وبينك، تحديدها من قبلنا ومن قبلك أو إذا قمت بإخطارنا باحتمالية حدوث خسارة عند قيامنا بخرق العقد أو واجب العناية القانوني الملقى على عاتقنا.

12- أحكام عامة

(أ) تخضع الشروط والأحكام العامة للبيع في هذه الوثيقة لقانون مركز دبي المالي العالمي (DIFC) وتفسر وفقًا لذلك.

سيحال أي نزاع إلى محكمة (DIFC).

(ب) إذا لم تقم أنت أو نحن بإنفاذ أو في حالة تأخير إنفاذ أي من حقوقنا بموجب العقد، لن يمنعنا ذلك من إنفاذ تلك الحقوق في وقت لاحق.

(ج) إذا كان أي حكم في شروط البيع هذه غير سارٍ أو قابل للتنفيذ قانونًا، سيتم حذف ذلك الحكم ولن تتأثر الشروط المتبقية.

(د) لا يحق لأي طرف آخر غيرك أو نحن إنفاذ أي بند من بنود العقد.

13- الشروط الخاصة ببيع المنتجات الشخصية

تنطبق هذه الشروط الخاصة، إلى جانب شروط البيع، عليك وعلى شرائك للمنتجات المخصصة. في حالة وجود تعارض بين شروط البيع وهذه الشروط الخاصة، تسري وتسود الشروط الخاص.

- لا يتم قبول أي عمليات استرجاع أو استبدال للمنتجات المخصصة، إلا إذا كانت المنتجات المخصصة تالفة أو معيبة. ومع ذلك، يمكنك إلغاء طلبك في غضون ثلاثة (3) أيام بعد تقديم طلبك على الموقع الالكتروني. وفي هذه الحالة، سنقوم برد قيمة مشترياتك بالكامل.

- قد يتم تسليم المنتجات المخصصة في فترة زمنية محددة على موقعنا الالكتروني. شروط التسليم إرشادية فقط وقد تختلف حسب التخصيص المطلوب.

- يتم شحن المنتجات المخصصة بشكل منفصل عن طلبات المنتجات الأخرى.

- بعد تقديم طلبك، سيتم خصم المبلغ الإجمالي لطلبك من بطاقتك الائتمانية أو حساب باي بال الخاص بك وستتلقى تأكيدًا عبر البريد الإلكتروني مع فاتورة إلكترونية للدفعة المقدمة. ومع ذلك، قد نقوم في بعض الحالات بتأكيد طلبك ثم ندرك لاحقًا أنه لا يمكننا توفير المنتجات المخصصة التي طلبتها؛ وسنقوم في مثل هذه الحالة بإلغاء الطلب ورد ثمن الشراء بالكامل. عندما يكون طلبك جاهزًا، سنرسل إليك بريدًا إلكترونيًا نعلمك من خلاله أنه تم شحن طلبك مع رقم التتبع.

- طرق الدفع المقبولة لخدمة المنتجات الشخصية هي بطاقات الائتمان.

14. شروط بيع إضافية لأوامر الهاتف

في حالة الطلبات عبر الهاتف ، ستنطبق شروط بيع الموقع الإلكتروني مع التعديلات التالية:

- يتم تأكيد الطلبات وقبول الطلبات عن طريق الهاتف

- طريقة الدفع الوحيدة المقبولة هي: بطاقة الائتمان والتحويل البنكي

- لإرجاع أو استبدال منتج ، يرجى الاتصال بخدمة العملاء الذين سوف يساعدونك في الخطوات اللازمة التي يجب اتخاذها.

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Terms of Sale – Orders Delivered to Mainland China

TERMS OF SALE – ORDERS DELIVERED TO MAINLAND CHINA (Updated on May 8th, 2020)

These legal terms and conditions ("Terms of Sale"), as amended from time to time, apply to you and your purchase of any products from Loro Piana through the online store website located at www.loropiana.com (the "Site") that are shipped to any province or municipality within the People's Republic of China ("China" or "PRC") excluding Hong Kong and Macau. In these Terms of Sale “Loro Piana”, “we” “us”, or “our” means Loro Piana (Shanghai) Commercial Co. Ltd., and “you” or “your” means you, our valued customer.

Please read these Terms of Sale carefully before placing an order through the Site. These Terms of Sale are intended to supplement the Site's (i) Terms of Use (which can be viewed here https://cn.loropiana.com/en/legal) which governs your use of the Site, and (ii) Privacy Policy (which can be viewed here https://cn.loropiana.com/en/privacy-cookies), which describes how we use, process and transfer the information that we obtain in connection with your use of the Site and purchase of products through the Site.

By placing an order for products through the Site, you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these Terms of Sale.

After you place an order and it is accepted by us, we will send you an e-mail confirmation confirming shipment of all or part of the ordered products ("Order Confirmation"). These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the sale of such products. No other terms and conditions shall apply. The contract cannot be modified by you unless we agree to vary it in writing or by email.

Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation. If you do not agree to changes to these Terms of Sale, you must not place an order for products through the Site.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Site.

DISCLAIMERS; LIMITATION OF LIABILITY

LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.

THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.

LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS SITE.

NOTHING IN THESE TERMS OF SALE LIMITS OR EXCLUDES LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW.

ORDER AND ACCEPTANCE

To place an order you must be at least 18 years of age and by placing an order you represent that you are at least 18 years of age. To place an order, you will have to select the products on the Site you wish to purchase, select their color and size, add the items to your shopping bag, check out, and click on the “SUBMIT ORDER AND PAY” button. Before completing the check-out procedure you will be requested either to register for, or log into, your personal account. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You agree to accept responsibility for all purchases and activities that occur under your account.

Your placement of an order does not necessarily assure that we will accept your order. Orders are subject to acceptance by us and we may, at any time and at our sole discretion, refuse to accept your order, including but not limited to cases where:

1. you provided us with incorrect or false information, including without limitation, insufficient or incorrect payment or billing information, or insufficient or incorrect shipping address (in this regard, please note we do not ship products to P.O. boxes);

2. there is an error on the Site relating to the products that you have ordered, for example an error relating to the price or description of the products as displayed on our Site;

3. the products that you have ordered are no longer available through our Site;

4. the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or

5. we believe that you are under the age of 18.

If we do not accept your order, we will contact you at the e-mail address or telephone number that you provided to us within thirty (30) days from the date of your order. If you place an order by telephone you must register with the Site during the call and provide us with an e-mail address.

After we have received the order that you have placed through the Site or by telephone, you will receive an e-mail from us confirming that your order has been received by us and is being processed ("Order Processing Receipt"). If you do not receive an Order Processing Receipt within 48 hours of placing the order, contact us by phone at +86 (0)21 52986377 or toll free at 4008 568 580 or by e-mail at customerservice.cn@loropiana.com before you try to place another order for the same products.

Please note that the Order Processing Receipt reflects the processing of your order. Although the amount will be immediately charged (if you choose to make your payment by Alipay or WeChat Pay), it does not necessarily constitute acceptance of your order. Your order will be accepted by us at the time we ship or deliver the products you ordered, at which time we will send you an Order Confirmation and an electronic invoice ("e-invoice") for your order. You hereby acknowledge and agree that we reserve the right to accept your order in whole or in part; therefore, in the event of partial acceptance and you have chosen to make your payment with Alipay or WeChat Pay will be initially charged and then refunded for the part of the order that was not accepted.

If you have any questions, comments or concerns regarding your order, or if you think that your order was rejected by us in error, please contact us using the contact information provided under the section titled “CUSTOMER SERVICE” below.

PRODUCT AVAILABILITY

While we use reasonable efforts to maintain accurate pricing, availability, and other information about products displayed on the Site, such information does not warrant or guarantee that the products will be available if you wish to place an order to purchase them.

We have the right, at any time, to make changes to the information about products displayed on the Site, including without limitation information about prices, description or the availability of products and we may do so without prior notice to you. Changes will not, however, impact the price, availability or description of any products for which you received an Order Confirmation.

GIFTS

PRICES AND PAYMENTS

All prices for products are displayed on the Site and will be confirmed in the order check-out page, in the Order Confirmation, and in the e-invoice you receive after we accept your order.

We reserve the right to vary the price of our products at any time, provided that we will not alter the price of any products after we send you the Order Confirmation. Please be aware that prices charged for any products purchased on the Site may vary to reflect local market pricing and applicable duties.

All prices except for Japan and the USA pricelists are inclusive of VAT, as applicable. An additional 20% fee inclusive of any applicable sales taxes shall apply only for sales to users connecting to the Site with Japan or USA IP addresses. Any other taxes and duties are not included and are calculated according to the value of your Order and your shipping destination and are listed on the Order check-out page, in the Order Confirmation as well as in the e-mailed invoice.

All shipping charges are your responsibility, unless waived by Loro Piana. Shipping charges will be calculated and displayed on the Site prior to finalizing your order. Shipping charges are subject to change without notice.

A. Alipay Payment

Should You choose Alipay as payment method, You will be redirected to the Alipay website where the payment will be carried out following the procedure envisaged and regulated by Alipay and the contract terms and conditions as agreed between You and Alipay. You will then be returned to the Site once the payment is completed.

The data entered on the Alipay website will be handled directly by Alipay and will not be sent to or shared with Loro Piana. Loro Piana therefore has no knowledge of and cannot record in any way the details of the credit card connected to Your Alipay account or any other payment instrument connected to said account.

In the event of payment via Alipay, the total amount due will be debited by Alipay to You at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to Your Alipay account or to the same credit/debit card that You used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on Alipay and the banking system. Once the credit order in favour of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting You with the refund. To contest these cases You must contact Alipay directly.

B. WeChat Pay

If you have installed the WeChat app and activated the WeChat Pay option, you may choose such payment method.

If You choose WeChat Pay as an option, a QR code will be displayed and You will need to scan such QR code with the WeChat app and authorize the payment.

In the event of payment via WeChat Pay, the total amount due will be debited by WeChat Pay to You at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to Your WeChat Pay account that You used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on WeChat and the banking system. Once the credit order in favour of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting You with the refund. To contest these cases You must contact WeChat directly.

C. Cash On Delivery ("COD")

Loro Piana accepts payment by COD through our courier partner, Federal Express (China) Company Limited ("FedEx"). To be eligible for this service, merchandise must be shipped to an address within the COD service area provided by FedEx.

The FedEx courier accepts cash payment for all orders with a total value up to 10,000 RMB. Orders with a total value greater than 10,000 RMB may only be paid for with a China Union Pay credit/debit card on the Point Of Sales ("POS") machine brought by FedEx on delivery, or directly at the nearest FedEx service center where either a China Union Pay credit/debit card or cash is accepted.

The customer has the right to inspect the package in the presence of the FedEx courier before completing the payment process. By signing the proof(s) of delivery provided by FedEx, you acknowledge that the amount charged and paid and the merchandise is correct. Please note all COD orders must be accepted or rejected in full. If you would only like a portion of the items ordered, you must first accept and pay for all of the items ordered and then follow our return process listed below.

Refunds for COD will be processed through wire transfer directly to the original purchaser’s bank account. For more details, please read the Return and Exchange Policy section below.

DELIVERY AND ORDER TRACKING

When the products have been consigned to our carrier, we will send you the Order Confirmation with the tracking number for your package.

Delivery will be made by courier during normal business hours. Please be advised that delivery charges may apply to your order and that our courier cannot deliver packages without receiving a signature.

We will make any reasonable efforts to deliver the products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your order by entering the tracking number directly into our carrier’s website.

Risk of loss to products shall pass to you upon delivery of such products. Title to products shall pass from Loro Piana to you upon the later of (i) the date and (if available) time of delivery of such products, or (ii) the date and (if available) time at which we receive payment in full for such products. As soon as we have delivered the products to you, you will become responsible for them, and for any loss or damage to them thereafter. Upon delivery of the products, and before signing any document attesting delivery, you must carefully check the integrity of the package. If the external packaging or the merchandise is damaged at time of delivery, please reject the package and note in the proof(s) of delivery the damage. By signing the proof(s) of delivery, you acknowledge that the merchandise and the amount paid is correct.

RESALE / RESHIPPING OF OUR MERCHANDISE

You must not misrepresent yourself as being one of our authorized resellers or as being qualified to resell our products. We reserve the right to refuse to accept your order, if we suspect that you intend to resell our products.

RETURN AND EXCHANGE POLICY

The following policy applies only to products shipped to any city or municipality within the PRC, excluding Hong Kong and Macau, that are purchased from Loro Piana. These terms do not apply if such products were purchased (i) for shipment to any other jurisdiction, (ii) at a physical store location (including, without limitation, any Loro Piana store), or (iii) through other websites. We will not accept returns/exchanges of products purchased through such other means.

Please see the specific applicable conditions below:

A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:

1. Items Purchased By You:

You may return for a refund or exchange any items purchased through the Site for any reason within seven (7) days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased. If you would like a different item, please return your purchase for a refund and place a new order.

Returning or exchanging purchased products using our return service is free and can be done in 3 easy steps:

a. Login to your Account. Under “Order History”, you can select the detail page for the relevant order and indicate the items which you would like to return/exchange as well as the reason for the return or the new color/size desired. You will receive a Return Authorization Number ("RAN"). Print the RAN directly from the Site (alternatively, if you do not have access to a printer, handwrite the RAN on the line indicated in the delivery form that you received with the original shipment ("Delivery Receipt")).

b. Place all items for return/exchange, in their new, unused, and the same condition in which you received the items, with all of the tags and labels attached in their original boxes and packaging along with the RAN (printed or handwritten as per the above).

c. Attach the ESHOP URGENT sticker and the pre-addressed FedEx air way bill that you received with the original shipment to the outside of the box. Contact FedEx directly to schedule a pick up. Return shipments using FedEx will be provided to you free of charge.

IF YOU HAVE REQUESTED A REFUND, WE WILL REFUND YOU THE PRICE PAID FOR THE PRODUCT. WE CANNOT REFUND YOU THE ORIGINAL SHIPPING FEES YOU PAID, ANY APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES.

IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE ARE EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE YOU WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

2. Items Received As A Gift:

You may return or exchange any items received as a Gift for any reason within seven (7) days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased.

For a Gift return or exchange you should contact our customer service either by email at customerservice.cn@loropiana.com or +86 (0)21 52986377 or toll free at 4008 568 580 to receive a RAN and then follow the steps A (1) (b)-(c) above.

IF YOU RETURN A GIFT, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT. WE CANNOT REFUND THE ORIGINAL SHIPPING FEES, ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES.

IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

3. Items Purchased Using COD

You may return or exchange any items purchased using COD for any reason within seven (7) days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased.

For a COD return or exchange you should contact our customer service either by email at customerservice.cn@loropiana.com or by phone at +86 (0)21 52986377 or toll free at 4008 568 580 to receive a RAN and then follow the steps A(1)(b)-(c) above.

The customer service will require your bank details to process the refund through wire transfer. If you paid by card, the bank details must match the details of the card originally used for the purchase.

IF YOU RETURN AN ITEM, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT. WE CANNOT REFUND THE ORIGINAL SHIPPING FEES, ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES.

IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

Please note that when the products (whether purchased by You, received as a Gift, or purchased using the COD service) are returned to us, we will review them for quality control. If the products are sent back in their original, new, and unused condition, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the products or refund the total amount paid minus original shipping and handling costs (including any taxes associated with such charges) to the card or the bank account used for the original purchase. We will credit the refund within approximately one hundred and eighty (180) days from the date that we receive the returned products, save for possible delays of technical nature not attributable to us (e.g., malfunctions of the credit card system).

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange and we may send the original products back to you.

ALTERATIONS

TAX RECEIPT

A tax receipt can only be issued between 10 and 60 days after the products have been received by you. To request a tax receipt, please contact the customer service by email at customerservice.cn@loropiana.com or by phone at +86 (0)21 52986377 or toll free at 4008 568 580.

CUSTOMER SERVICE

We offer customer assistance for any questions related to the use of the Site, the placement of an order, the tracking of products, the availability of products, the login/registration process and any further information you may need in connection with the use of our Site and/or our products. Our customer service is available in Mandarin and English Monday through Friday between the hours of 9:30 AM to 6:30 PM with the exception of public holidays.

If you need any information we invite you to refer to the “FAQ section” on our Site and if you are not satisfied you may contact us by email at customerservice.cn@loropiana.com or by phone at +86 (0)21 52986377 or toll free at 4008 568 580.

GOVERNING LAW; VENUE

These Terms of Sale, and any disputes arising out of or relating to these Terms of Sale, shall be governed by the laws of the PRC, without giving effect to its conflicts of law principles and excluding the U.N. Convention on the International Sale of Goods. All disputes arising out of or in connection with these Terms of Sale, including any dispute regarding the existence, validity or termination of these Terms of Sale, shall be referred and submitted to China International Economic and Trade Arbitration Commission ("CIETAC") and finally settled by arbitration in accordance with the arbitration rules of CIETAC then in force, as modified by the following provisions of this clause. The arbitration shall be conducted in Beijing, PRC. There shall be one (1) arbitrator who shall be jointly appointed by the parties. In the event no agreement is reached, the Chairman of CIETAC shall appoint the arbitrator. The arbitration award shall be final and binding on the parties, and the parties agree to be bound thereby and to act accordingly. The costs of arbitration shall be borne by the parties in equal parts during the course of the arbitration and until otherwise decided by the arbitrator.

GENERAL TERMS

If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms of Sale, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms of Sale shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

If any provision of these Terms of Sale is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision will be separable from the remainder of the provisions hereof which will continue in full force and effect as if these Terms of Sale had been executed with the invalid provisions eliminated.

Nothing in these Terms of Sale, express or implied, is intended to confer rights, benefits, remedies, obligations or liabilities on any person other than you and Loro Piana (and its respective successors or permitted assigns).

SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS (“Special Terms”)

For certain products Loro Piana offers a service of personalization (“Personalised Products”).

These Special Terms, together with the Terms of Sale, apply to you and your purchase of Personalised Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail.

1. No returns or exchanges are accepted for Personalised Products, unless the Personalised Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.

2. Personalised Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.

3. Personalised Products are shipped separately from other products’ orders.

4. After you have placed your order, your Alipay account will be debited for the total amount of your order and you will receive an e-mail from us confirming that your order has been received by us and is being processed (“Order Processing Receipt”). Please note that the Order Processing Receipt reflects the processing of your order. Although your Alipay Account will be debited, it does not necessarily constitute acceptance of your order. You hereby acknowledge and agree that there may be occasions in which we won’t be able to supply the Personalised Products you have ordered; therefore in such event we will refund the full amount initially charged on your Alipay Account. Your order will be accepted by us at the time we ship the Personalised Products you ordered, at which time we will send you an Order Confirmation and an electronic invoice ("e-invoice") for your order.

5. The payment methods accepted for Personalised Products service are Alipay and WeChat Pay

Download

Terms of Sale – Orders Delivered to Japan

TERMS OF SALE – ORDERS DELIVERED TO JAPAN (Update on May 8th 2020)

These legal terms and conditions ("Terms of Sale"), as amended from time to time, apply to you and your purchase of any products from Loro Piana through the online store website located at www.loropiana.com (the "Site") that are shipped to Japan ("Japan"). In these Terms of Sale “Loro Piana”, “we” “us”, or “our” means Loro Piana Japan Co., Ltd., and “you” or “your” means you, our valued customer.

Please read these Terms of Sale carefully before placing an order through the Site.

These Terms of Sale are intended to supplement the Site's (i) Terms of Use (which can be viewed here https://jp.loropiana.com/en/legal ) , which governs your use of the Site, and (ii) Privacy Policy (which can be viewed here https://jp.loropiana.com/en/privacy-cookies ), which describes how we use and process the information that we obtain in connection with your use of the Site and purchase of products through the Site.

By placing an order for products through the Site, you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these Terms of Sale.

After you place an order and it is accepted by us, we will send you an e-mail confirmation confirming shipment of all or part of the ordered products ("Order Confirmation"). These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the sale of such products. No other terms and conditions shall apply. The contract cannot be modified by you unless we agree to vary it in writing or by email.

Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation. If you do not agree to changes to these Terms of Sale, you must not place an order for products through the Site.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Site.

DISCLAIMERS; LIMITATION OF LIABILITY

LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.

THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.

LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS SITE. NOTHING IN THESE TERMS OF SALE LIMITS OR EXCLUDES LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW

ORDER AND ACCEPTANCE

To place an order you must be at least 20 years of age and by placing an order you represent that you are at least 20 years of age. To place an order, you will have to select the products on the Site you wish to purchase, select their color and size, add the items to your shopping bag.

If you wish to proceed with the purchase click on “PROCEED TO CHECKOUT” button.

You may proceed through the registration or the login into your personal account (in this case you are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You agree to accept responsibility for all purchases and activities that occur under your account) or you may proceed without any registration.

Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ODER AND PAY” button.

Your placement of an order does not necessarily assure that we will accept your order. Orders are subject to acceptance by us and we may, at any time and at our sole discretion, refuse to accept your order, including but not limited to cases where:

1 - you provided us with incorrect or false information, including without limitation, insufficient or incorrect payment or billing information, or insufficient or incorrect shipping address (in this regard, please note we do not ship products to P.O. boxes);

2 - there is an error on the Site relating to the products that you have ordered, for example an error relating to the price or description of the products as displayed on our Site;

3 - the products that you have ordered are no longer available through our Site;

4 - the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or

5 - we believe that you are under the age of 20.

If we do not accept your order, we will contact you at the e-mail address or telephone number that you provided to us within thirty (30) days from the date of your order.

After we have received the order that you have placed through the Site, you will receive an e-mail from us confirming that your order has been received by us and is being processed ("Order Processing Receipt"). If you do not receive an Order Processing Receipt within 48 hours of placing the order, contact us at + 81 (0)3-6228-5077 or by e-mail at customerservice.jp@loropiana.com before you try to place another order for the same products.

Please note that the Order Processing Receipt reflects the processing of your order and it does not necessarily constitute acceptance of your order. Your order will be accepted by us and your credit card will be charged at the time we ship the products you ordered, at which time we will send you an Order Confirmation and an electronic invoice ("e-invoice") for your order. You hereby acknowledge and agree that we reserve the right to accept your order in whole or in part; therefore, in the event of partial acceptance, your card will be charged and the products will be shipped for the part of the order that was accepted.

If you have any questions, comments or concerns regarding your order, or if you think that your order was rejected by us in error, please contact us using the contact information provided under the section titled “CUSTOMER SERVICE” below.

PRODUCT AVAILABILITY

GIFTS

You may purchase products for delivery to a recipient other than yourself (a "Gift").

Please note that it is your responsibility to provide the recipient’s personal data in compliance with all applicable privacy laws.

If we accept your order, you will receive an Order Confirmation from us at the time we ship your Gift to the recipient, and an e-invoice for your order.

These legal terms and conditions ("Terms of Sale"), as amended from time to time, apply to you and your purchase of any products from Loro Piana through the online store website located at www.loropiana.com (the "Site") that are shipped to Japan ("Japan"). In these Terms of Sale “Loro Piana”, “we” “us”, or “our” means Loro Piana Japan Co., Ltd., and “you” or “your” means you, our valued customer.

Please read these Terms of Sale carefully before placing an order through the Site.

These Terms of Sale are intended to supplement the Site's (i) Terms of Use (which can be viewed here https://jp.loropiana.com/en/legal ) , which governs your use of the Site, and (ii) Privacy Policy (which can be viewed here https://jp.loropiana.com/en/privacy-cookies ), which describes how we use and process the information that we obtain in connection with your use of the Site and purchase of products through the Site.

By placing an order for products through the Site, you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these Terms of Sale.

After you place an order and it is accepted by us, we will send you an e-mail confirmation confirming shipment of all or part of the ordered products ("Order Confirmation"). These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the sale of such products. No other terms and conditions shall apply. The contract cannot be modified by you unless we agree to vary it in writing or by email.

Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation. If you do not agree to changes to these Terms of Sale, you must not place an order for products through the Site.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Site.

DISCLAIMERS; LIMITATION OF LIABILITY

LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.

THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.

LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS SITE. NOTHING IN THESE TERMS OF SALE LIMITS OR EXCLUDES LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW

PRICES AND PAYMENTS All prices for products are displayed on the Site and will be confirmed in the order check-out page, in the Order Confirmation, and in the e-invoice you receive after we accept your order.

We reserve the right to vary the price of our products at any time, provided that we will not alter the price of any products after we send you the Order Confirmation. Please be aware that prices charged for any products purchased on the Site may vary to reflect local market pricing and applicable duties.

Any taxes and duties are not included and are calculated according to the value of your order and your shipping destination. If you placed your order from an Internet Protocol address originating in Japan, any such taxes and duties will be itemized on the order check-out page, the Order Confirmation, and the e-mailed invoice.

Shipping costs are free. Shipping costs are subject to change without notice.

A. Online Credit Card Payment

Loro Piana accepts payment only using the credit cards listed on our check-out page. All transactions on the Site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping and handling) to that card. If the card cannot be verified or is invalid or is otherwise not acceptable, your order may be suspended or cancelled automatically.

You must supply your card details when you place your order. We will place a “hold” on your payment card for the total value of your order. If the “hold” on your card has been authorized by your bank, your credit card will be debited for the total value of the Order Confirmation at the time the products are shipped to you. We will not accept your order or ship the products to you until your credit card issuer has authorized the use of your card for payment of the products ordered. If we do not receive such authorization we will notify you by e-mail. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation. After a “hold” on your payment card has been authorized by your bank, please be advised that, in case your credit card is debited for a lower amount than the total amount “held”, it is possible that the balance will not immediately be fully available to you for reasons beyond our control (e.g., delays by your credit card issuer in removing the “hold” from your credit card).

Please note that Loro Piana is not responsible for any fees imposed by your credit card company, such as currency conversion fees.

If you intend to dispute the validity or amount of any charge that appears on your credit card statement with your credit card company, we encourage you to first contact our customer service department to determine if we can address any concerns that you may have.

DELIVERY AND ORDER TRACKING

We will not deliver any products unless and until payment has been authorized and debited. When the products have been consigned to our carrier, we will send you the Order Confirmation with the tracking number for your package.

Delivery will be made by courier during normal business hours. Please be advised that our courier cannot deliver packages without receiving a signature.

We will make any reasonable efforts to deliver the products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your order by entering the tracking number provided in your Order Confirmation directly into our carrier’s website.

Risk of loss to products shall pass to you upon delivery of such products. Title to products shall pass from Loro Piana to you upon the later of (i) the date of delivery of such products, or (ii) the date on which we receive payment in full for such products. As soon as we have delivered the products to you, you will become responsible for them, and for any loss or damage to them thereafter. Upon delivery of the products, and before signing any document attesting delivery, you must carefully check the integrity of the package. If the external packaging or merchandise is damaged at time of delivery, please reject the package and note in the proof(s) of delivery the damage. By signing the proof(s) of delivery, you acknowledge that the merchandise and the amount paid is correct.

RESALE / RESHIPPING OF OUR MERCHANDISE

RETURN AND EXCHANGE POLICY

The following policy applies only to products shipped to Japan that are purchased from the Japanese Loro Piana entity. These terms do not apply if such products were purchased (i) for shipment to any other jurisdiction, (ii) at a physical store location (including, without limitation, any Loro Piana store), or (iii) through other websites. We will not accept returns/exchanges of products purchased through such other means.

Please see the specific applicable conditions below:

A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:

1. Items Purchased By You: You may return for a refund or exchange any items purchased through the Site for any reason within 30 days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased. If you would like a different item, please return your purchase for a refund and place a new order.

Returning or exchanging purchased products using our return service is free and can be done in 3 easy steps:

a. Login to your Account. Under “Order History”, you can select the detail page for the relevant order and indicate the items which you would like to return/exchange as well as the reason for the return or the new color/size desired. You will receive a Return Authorization Number ("RAN"). Print the RAN directly from the site (alternatively, if you do not have access to a printer, handwrite the RAN on the line indicated in the delivery form that you received with the original shipment ("Delivery Receipt").

b. Place all items for return/exchange new, unused, and in the same condition in which you received the item, with all of the tags and labels attached in their original boxes and packaging along with the RAN (printed or handwritten as per the above).

c. Attach the eCOMMERCE URGENT sticker and the pre-addressed Courier air way bill that you received with the original shipment to the outside of the box. Call Courier directly or visit their website to schedule a free pick up. Return shipments using Courier will be provided to you free of charge.

IF YOU HAVE REQUESTED A REFUND, WE WILL REFUND YOU THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES (EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING). HOWEVER, WE CANNOT REFUND YOU ANY APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES.

IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE ARE EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE YOU WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange and we may send the original products back to you.

2. Items Received As A Gift: You may return or exchange any items received as a Gift for any reason within 30 days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased.

For a Gift return or exchange you should contact our customer service either by email at customerservice.jp@loropiana.com or by phone at + 81 (0)3-6228-5077 to receive a RAN and then follow the steps A(1)(b)-(c) above.

IF YOU RETURN AN ITEM, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES (EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING). WE CANNOT REFUND ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES.

IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

Please note that when the products (whether purchased by You or received as a Gift,) are returned to us, we will review them for quality control. If the products are sent back in their original, new, and unused condition, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the products or reimburse the total amount paid and applicable taxes minus original shipping and handling costs (including any taxes associated with such charges) to the card used for the original purchase. We will credit the refund to the card used to pay for the products within approximately thirty (30) days from the date that we receive the returned products, save for possible delays of technical nature not attributable to us (e.g., malfunctions of the credit card system).

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange and we may send the original products back to you.

B. To Exchange An Item In Our Stores Products purchased on our Site, including products received as Gifts, can be exchanged by the recipient within 30 days after the items are received at selected Loro Piana stores that are listed as available for exchanges on our Site ("section FAQ-Returns & Exchanges"). PLEASE NOTE THAT LORO PIANA STORES CANNOT OFFER A REFUND FOR ITEMS PURCHASED THROUGH THE SITE. TO RECEIVE A REFUND, PLEASE USE THE PROCESS DESCRIBED IN SECTION A (ABOVE).

Please note we only accept exchanges for changing the color or size of the same item already purchased.

To find the Loro Piana Store nearest you that accepts returns or exchanges of products purchased online, please refer to the list on our Site under “FAQ - Returns & Exchanges” section or in the documentation you received with your original order.

Exchanging purchased products in our store is free and can be done in 2 easy steps:

1. Bring the products, in their original, new, unused condition, and with all of the tags and labels attached, in their original packaging along with the Delivery Receipt and e-invoice that you received in the original shipment to a Loro Piana Store that accepts returns.

2. A store representative will check the products to make sure that they are in acceptable condition, new, unused, and with all of the tags and labels attached. If the products comply with the standards stated in these Terms of Sale, then you will receive the same product in a different color and/or size. Please note that exchanges are only valid for the exact same product in a different color or size, based on availability in the store.

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the exchange.

C. DAMAGED OR FAULTY ITEMS

You have the right to return items for quality problems within the limits set forth by these Terms of Sale.

For returns related to quality problems please follow the procedures outlined above under letters A. 1. for items purchased by you on our Site or A.2 for items you received as a Gift.

ALTERATIONS

TAX RECEIPT

A tax receipt can only be issued between 10 and 60 days after the products have been received by you. To request a tax receipt, please contact the customer service by email at customerservice.jp@loropiana.com or by phone at + 81 (0)3-6228-5077.

CUSTOMER SERVICE

We offer customer assistance for any questions related to the use of the Site, the placement of an order, the tracking of products, the availability of products, the login/registration process and any further information you may need in connection with the use of our Site and/or our products. Our customer service is available in Japanese and English Monday through Friday between the hours of 12:00 PM to 8:00 PM with the exception of holidays.

If you need any information we invite you to refer to the “FAQ section” on our Site and if you are not satisfied you may contact us by email customerservice.jp@loropiana.com or by phone at + 81 (0)3-6228-5077.

GOVERNING LAW; VENUE

These Terms of Sale, and any disputes arising out of or relating to these Terms of Sale, shall be governed by the laws of Japan, without giving effect to its conflicts of law principles and excluding the U.N. Convention on the International Sale of Goods. All legal proceedings arising out of or in connection with these Terms shall be brought exclusively to the Tokyo District Court.

GENERAL TERMS

If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms of Sale, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing

If any provision of these Terms of Sale is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision will be separable from the remainder of the provisions hereof which will continue in full force and effect as if these Terms of Sale had been executed with the invalid provisions eliminated.

Nothing in these Terms of Sale, express or implied, is intended to confer rights, benefits, remedies, obligations or liabilities on any person other than you and Loro Piana (and its respective successors or permitted assigns).

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Terms and Conditions for Alterations, Returns and Quality Claims for Retail Point Of Sales

TERMS AND CONDITIONS FOR ALTERATIONS, RETURNS AND QUALITY CLAIMS FOR RETAIL POINT OF SALES

The following policy applies only to Products purchased in Loro Piana Directly Operated Stores*.
Please see the specific applicable conditions below:

RETURN POLICY IN DIRECTLY OPERATED STORES

You may return any product purchased by you or received as a gift, in any Loro Piana store of your choice \(Store Locator\) in the country of purchase. Each item can be returned one time only.

You have 30 days from the date of purchase to return it.

Returning Products in our store is free and can be done in 2 easy steps:

1. Bring the products, in perfect condition, new, unused, and with all of the tags and labels attached, in their original packaging along with the Receipt that you received with the original purchase, to a Loro Piana Store.

2. A store representative will check the products to make sure that they are in perfect condition, new, unused, and with all of the tags and labels attached. If the products comply with the standards stated in these Terms and Conditions, then the requested return will be accepted. The Store representative will explain the different options for you to choose in return of your products.

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms and Conditions, or where we have any reason to believe that the Products are fraudulent, we will not be able to accept the return.

QUALITY CLAIM POLICY

You have the right to return Products for quality problems within the limits set forth by the law and these Terms and Conditions – provided that you have the Receipt that you received with the original purchase. This policy applies both to items purchased by you and items you received as a Gift.

Loro Piana ensures 2-years guarantee on all faulty/defective products.

Please note that when the Products are returned for quality problems, we will examine them and assist you with an assessment.

If the Products you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse or were returned to us later than the above mentioned deadline, you will not be entitled to return the product.

ALTERATION POLICY

A. Alteration definition

The Alteration service offers size fitting to customers.

For instance, hem the pants leg, bring in the waist or shorten jacket sleeves can be considered illustrative examples of Alterations.

Any adjustment of the original product design is not considered an Alteration \(e.g. shortening of sleeves to a three-quarter length or modifying a neckline\).

In the same way, product personalization, customization and repair are not considered an Alteration.

B. Require an Alteration

You can bring any items you have purchased in one of Loro Piana Directly Operated Stores for basic alterations. Alterations are provided free of charge within six \(6\) months after the items are purchased. Please bring a copy of the original Receipt, as well as the item to be altered. The timing of alterations depends on the services requested, the number of items to be altered, and the availability of the staff at each store.

*For items purchased in Department Stores or Shop-in-shops please refer to the Terms & Conditions displayed on the original receipt

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اصول وشروط التعديلات والمردودات ومطالبات الجودة الخاصة بمراكز البيع بالمفرّق

تسري السياسة التالية فقط على المنتجات التي تم شراؤها من المتاجر المُدارة بشكل مباشر من قبل Loro Piana*.
يرجى الاطلاع على الشروط المعتمدة المشار إليها أدناه:

سياسة رد المشتريات إلى المتاجر التي يتم تشغيلها بشكل مباشر

بالإمكان إرجاع أي منتج تم شراءه أو استلامه كهدية ، في أي متجر من متاجر Loro Piana التي تختاره (تحديد موقع المتجر) في البلد حيث تم الشراء. يمكن إرجاع كل صنف مرة واحدة فقط. أمامك مهلة 30 يومًا من تاريخ الشراء لإعادة الصنف.

يتم إرجاع المنتجات إلى متاجرنا بشكل مجاني بخطوتين سهلتين:

1. ينبغي إحضار المنتجات، في حالتها الممتازة والجديدة وغير المستعملة مع كل ما يرافقها من علامات وملصقات مرفقة بها، في عبواتها الأصلية إيضافة إلى إيصال الشراء الأصلي الذي حصلت عليه من متجر Loro Piana.

2. يقوم مندوب المتجر بفحص المنتجات للتأكد من أنها في حالة ممتازة وجديدة وغير مستخدمة ومشتملة على العلامات والملصقات المرفقة بها. في حال تطابق المنتجات مع المعايير المنصوص عليها في هذه الشروط والأحكام تتم الموافقة على رد هذه المنتجات. بعدها يقوم ممثل المتجر بشرح الخيارات المختلفة المتاحة لك تختار إحداها مقابل منتجاتك.

نرفض الموافقة على رد الأصناف في الحالات التي يبدو فيها أن هذه الأخيرة تم ارتداؤها أو استخدامها، أو في حال فقدانها أي من الملصقات أو العلامات، أو في حال عدم مراعاة وإحترام شروطنا وأحكامنا، أو عندما يكون لدينا أي سبب للاعتقاد بأننا أمام عملية إحتيال أو مخادعة.

سياسة المطالبة بالجودة

لديك الحق في إعادة المنتجات لأسباب متعلقة بالجودة وذلك ضمن الحدود المنصوص عنها في القانون وفي هذه الشروط والأحكام شريطة إبراز الإيصال الأصلي الذي حصلت عليه عند الشراء. تنطبق هذه السياسة سواءاً على الأصناف التي تم شراؤها مباشرة أو على تلك التي حصلت عليها كهدية.

منتجات Loro Piana مضمونة سنتين ضد كافة عيوب التصنيع.

نلفت النظر إلى أنه في حال إرجاع المنتجات بسبب الجودة، سوف نقوم بفحصها ومساعدتك في التقييم.

لا يمكنك التمتع بحق رد المنتجات إذا تم أعادة هذه الأخيرة إلينا دون أن تكون مشتملة على عيوب أو على أضرار ودون أن تشكو من مشاكل على مستوى الجودة، أو في حال كانت قد تعرضت للتلف بسبب سوء إستخدامها أو أعيدت إلينا بعد الموعد النهائي المذكور أعلاه.

سياسة التعديل

أ. التعريف بالتعديل

أب. طلب التعديل

يمكنك إحضار أي صنف إشتريته مباشرة لدى أحد متاجر Loro Piana لإجراء التعديلات الأساسية. يتم توفير التعديلات مجانًا في غضون ستة (6) أشهر بعد شراء الأصناف. يرجى إحضار نسخة من الإيصال الأصلي، بالإضافة إلى الصنف المراد تعديله. المدة المطلوبة لتنفيذ التعديلات تعتمد على خدمة التعديل وعلى عدد الأصناف المنوي تعديلها وعلى توافر الموظفين في كل متجر.

* بالنسبة للأصناف التي تم شراؤها في المتاجر الكبرى أو فروعها، يرجى الرجوع إلى الشروط والأحكام الوارد على الإيصال الأصلي.

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Somewhere in Loro Piana

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Legal

TERMS OF USE (updated on 1 September 2017)

Changes to the Terms of Use

Proprietary Content

Trade marks AND LOGOS

Our Products

Your Use of the Website

Registration and Account

CHAT

Feedback and other Communications

RESERVED PRESS AREA

PRIVACY POLICY

Link to Third Party’s Websites or Content

Disclaimer

Limitation of Liability

General Terms

TERMS OF SALE - ORDERS DELIVERED TO THE UNITED KINGDOM (Updated on May 19th , 2021)

DEFINITIONS

1. ORDER AND ACCEPTANCE

2. PRODUCT AVAILABILITY

3. GIFTS

4. PRICES AND PAYMENTS

5. DELIVERY AND ORDER TRACKING

6. RESALE / RESHIPPING OF OUR MERCHANDISE

8. HOW DO I RETURN/EXCHANGE AN ITEM?

8. ALTERATIONS

9. CUSTOMER SERVICE

10. PERSONAL INFORMATION

11. OUR LIABILITY TO YOU

12. GENERAL TERMS

13. SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS

TERMS OF SALE – ORDERS DELIVERED TO UAE (Updated on May 8th, 2020)

DEFINITIONS

1. ORDER AND ACCEPTANCE

2. PRODUCT AVAILABILITY

3. GIFTS

4. PRICES AND PAYMENTS

5. DELIVERY AND ORDER TRACKING

6. RESALE / RESHIPPING OF OUR MERCHANDISE

7. HOW DO I RETURN/EXCHANGE AN ITEM?

8. ALTERATIONS

9. CUSTOMER SERVICE

10. PERSONAL INFORMATION

11. OUR LIABILITY TO YOU

12. GENERAL TERMS

13. SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS

14. ADDITIONAL TERMS OF SALE FOR TELEPHONE ORDERS

شروط البيع - الطلبات المرسلة إلى الإمارات العربية المتحدة (تم تحديثها في 8 مايو 2020)

التعاريف

1- الطلب والقبول

2- توفر المنتج

3- الهدايا

4- الأسعار والمدفوعات

5- تتبع التسليم والطلب

6- إعادة بيع / إعادة شحن منتجاتنا

7- كيف يمكنني إعادة / استبدال بند؟

8. سياسة التعديل

9- خدمة العملاء

10- المعلومات الشخصية

11- مسؤوليتنا تجاهك

12- أحكام عامة

13- الشروط الخاصة ببيع المنتجات الشخصية

14. شروط بيع إضافية لأوامر الهاتف

TERMS OF SALE – ORDERS DELIVERED TO MAINLAND CHINA (Updated on May 8th, 2020)

DISCLAIMERS; LIMITATION OF LIABILITY

ORDER AND ACCEPTANCE

PRODUCT AVAILABILITY

GIFTS

PRICES AND PAYMENTS